Dynamics 365 CRM Consultant

About the Role

The CRM Consultant will be effective in determining practical solutions for both business and technical processes. The individual should have a proven track record of delivering high-quality projects that result in high customer satisfaction. The individual will work closely with resources at all levels. A successful consultant in this position will demonstrate strong relationships with internal clients in gathering business requirements, assessing business needs, and providing and implementing creative and effective solutions that conform to emerging technology standards. The consultant should be detail-oriented, able to multi-task, extremely organized, and able to prioritize multiple demands in a very fast-paced environment. We are looking for a self-motivated individual who has a passion for helping organizations solve complex business problems leveraging technology solutions.

Key Responsibilities

Consult

• Consulting, covering all aspects including presales and sales, product demonstrations, and implementation of primarily Dynamics 365 CRM applications
• Write specifications for customizations, data migration, and system integrations
• Configure and customize the CRM system based on design specifications
• Develop test plans and scripts
• Conduct system and end-to-end testing of the application
• Code, unit test, and create supporting documentation for Dynamics 365 CRM Solutions

Collaboration

• Liaise with sales and presales teams to prepare proposals, champion client presentations, and support business development and the sale of professional services when necessary
• Liaise with prospects/clients to understand business requirements

Documentation

• Document as-is and to-be within accurate and detailed scoping documents

Champion Engagement

• Champion requirements gathering sessions, develop design specification documents and perform tasks such as configuration, testing, data manipulation, and documentation
• Champion design review sessions with the customer to demonstrate completed work and gather adjustments and changes
• Champion the installation, setup, and configuration of Dynamics 365 CRM solutions
• Champion data migration from external systems into Dynamics 365 CRM
• Champion the migration from a legacy system to a newer version
• Champion configurations within Dynamics 365 CE and/or Power Platform OOTB-functionality to implement business logic and automate business processes
• Champion delivery of product training in a classroom or on-site setting

Advise

• Advise customers on best practices for CRM processes, user interface, and architecture
• Advise on complex Dynamics CRM business cases, propose, and implement comprehensive solutions based on CRM, 3rd parties, and customizations
• Create functional and technical specifications documentation for the project
• Provide Dynamics SME expertise to clients and mentor team members
• Demonstrate expertise in Industry areas of focus and contribute to the development of Industry Solutions

Support

• Support UAT with business users, capturing and reporting defects to the project to enable review, required remediation, and re-test
• Maintain professional quality service and earn the respect of our clients through demonstration of adaptability, commitment, resourcefulness, and proactive communications
• Maintain best practices throughout Dynamics 365 projects
• Keep abreast of new technologies and be aware of industry standards, best practices, and trends

Required Skills and Qualifications

Educational Background

• Bachelor's Degree or equivalent

Certification

• Microsoft Certifications on related platforms and products

Experience

• Experience implementing Microsoft Dynamics CRM, and/or other CRM applications
• Experience with Microsoft Dynamics 365, Microsoft Office 365, Microsoft Power Platform, Microsoft Azure, Visual Studio, .NET Core, JavaScript, C#
• Previous work experience with small/mid/enterprise companies and comfortable talking with clients at all levels within an organization
• Knowledge of current business processes, issues, and technology related to the operation of sales, marketing, and service departments within an organization as well as programming knowledge and experience

General Requirements

• Communication Skills: Proficient in presenting to both large and small audiences with confidence. Excellent at interpersonal interactions and effectively conveying information, both in presentations and through written and verbal communication. Adept at explaining technical concepts clearly and concisely to both technical and non-technical audiences
• Attention to Details: Meticulous attention to detail and accuracy
• Teamwork and Independence: Capable of working both independently and collaboratively in a fast-paced, high-pressure, and time-sensitive environment
• Problem Solving: Strong problem-solving, critical thinking, and analytics skills with a proactive approach to challenges
• Professionalism: Always maintain a professional demeanor
• Client Collaboration: Work effectively with clients to deliver high-quality results
• Project Management: Manage multiple projects simultaneously, meeting tight deadlines in a dynamic environment
• Self-motivation: Proactive and self-starting
• Up-to-date Knowledge: Stay informed about the latest tech, creative, and Industry trends. Programming knowledge and experience
• Deadline-Oriented: Commitment to meeting project deadlines

What We Offer

• Competitive Salary: Market-related compensation package
• Professional Growth: Opportunities for professional development and career advancement
• Innovative Environment: Work in a forward-thinking company that values creativity and innovation
• Collaborative Team: Be part of a supportive and collaborative team that values your contributions

Location

INFINION Technologies Lagos, Nigeria

This position is 100% onsite.

How to Apply

If you are ready to take on this exciting challenge and contribute to our growth, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

INFINION Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.