Customer Care Learning Experience Student

About the Role

Location: Sault Ste. Marie (Onsite)

Duration: Fall (September – December 2026)

Type: Student Full Time

Salary Range: $18.50 - $28.50

Reporting to the Manager Customer Care Learning Experience, you will support our Customer Care Learning Experience team, which drives operational excellence through training, process improvement, and analytics.

Responsibilities

• Help modernize training delivery and accelerate new hire readiness, ensuring consistency and innovation in learning materials
• Assist with curriculum design and update training modules
• Create or revise SOPs, job aids, and micro-learning content
• Support training logistics, scheduling, and post-session evaluations
• Conduct learning needs analysis with trainers and subject matter experts
• Prepare materials for knowledge base migration and clean-up
• Develop visual learning assets (flowcharts, diagrams, PowerPoint decks)

Requirements

Education & Experience:

• Currently enrolled in a post-secondary program with a focus on Education, Adult Learning, Instructional Design, Communications, Digital Media, Human Resources (Learning & Development), Technical Writing, or Business – Training & Development
• An aptitude for learning on the job
• Strong analytical and critical thinking skills
• Effective time management and multi-tasking abilities
• Excellent interpersonal, collaboration and communication skills
• Proficiency with MS Office (Word, Excel, PowerPoint, Teams, Outlook, D365)

Benefits

• Growth Focus: Become your best self with access to new opportunities and personalized support programs
• Comprehensive Learning: 24/7 access to robust online learning programs
• Equity, Diversity, and Inclusion: Core to OLG's culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario

How to Apply

Application Deadline: July 20, 2026

• If you are in a registered co-op program, apply through this job posting by the deadline AND notify your Co-op Program Office, as required
• If you are not in a registered co-op program or OLG has not posted at your school, apply through this job posting by the deadline

Note: All positions are required to work fully onsite unless otherwise specified.

Equal Opportunity

OLG is an equal opportunity employer committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don't meet every listed qualification. Only those individuals selected for an interview will be contacted.

Privacy

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG's Protection of Privacy Policy and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.