Business Analyst - Systems

About Napoleon

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon also operates on a world-wide scale.

The warmth and experience that Napoleon products bring to homes transcends borders, language, and cultures to elevate everyday experiences. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through stunning designs and innovative technologies.

Position Details

Reports to: Business Analyst Manager

Location: 24 Napoleon Road, Barrie (hybrid)

Employment type: Existing permanent vacancy, actively being recruited for

Job Purpose

The Business Systems Analyst (BSA) is responsible for managing the relationship between IT and assigned business departments to ensure that systems, processes, and technology initiatives align with organizational goals. The role captures and analyzes business requirements, evaluates process efficiency, and recommends system improvements based on return-on-investment and functional impact.

The BSA supports the implementation and continuous improvement of Microsoft Dynamics 365 Finance and Supply Chain and other enterprise applications. This includes leading project intake and prioritization, documenting functional requirements, coordinating solution design, and performing project management and functional consulting activities. The position ensures that business processes are optimized to use standard D365 capabilities wherever possible, reducing customization and maintaining alignment with enterprise architecture standards.

Key Responsibilities and Accountabilities

• Requirements Gathering & Documentation: Elicit, analyze, and document business and system requirements using techniques such as user stories, use cases, and process flows aligned with Microsoft's Sure Step or Agile delivery methods.
• Business Process Analysis & Optimization: Assess end-to-end business processes across functions (e.g., finance, supply chain, sales) and recommend optimizations leveraging standard D365 capabilities to reduce customizations.
• Microsoft Dynamics 365 Functional Knowledge: Analyze how business needs map to out-of-the-box D365 features and recommend configuration-based solutions or parameter changes.
• Stakeholder Engagement & Communication: Communicate effectively with business users, SMEs, and IT teams. Manage stakeholder expectations and deliver clear documentation.
• Project Intake & Prioritization: Lead project intake and feasibility assessment with assigned departments, prepare ROI or value analyses, and assist in defining project scope and business value.
• Solution Design & Functional Specifications: Define detailed functional specifications, wireframes, and workflows within D365; collaborate with developers when extensions are necessary.
• Testing & Quality Assurance: Coordinate and perform UAT; ensure functional solutions align with process and data requirements.
• Operational Management: Deliver reports, recommendations, or alternatives that address trouble areas or efficiency gaps in enterprise applications.
• Project Management: Coordinate small to medium projects using Azure DevOps or equivalent tools, ensuring milestones, documentation, and deliverables are met.
• Change Management & Training: Support end-user adoption through workshops, documentation, and impact assessments.
• Functional Collaboration: Partner with the BI team to ensure process changes are reflected accurately in analytics and reporting.
• Provide guidance and/or instruction to junior staff members.

Education and Experience

• College diploma or university degree in business administration, computer science, accounting or management information systems
• 3–5 years of experience in business systems analysis or a related role with exposure to Microsoft D365
• Familiarity with process improvement methodologies (Lean, Six Sigma) is advantageous
• Project Management certification and/or formal education is very desirable
• Proficient in Microsoft Dynamics 365, SAP, or ServiceNow (Finance & Operations, Customer Engagement, or relevant modules)
• Hands-on experience with Azure DevOps and Lifecycle Services (LCS) for requirement tracking and deployment
• Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Visio)
• Familiarity with Power Platform tools (Power BI, Power Automate, Power Apps)
• Experience with SQL or Excel-based data analysis tools
• Exposure to test management tools (e.g., RSAT, Test Manager) is a plus
• Proven experience with business process engineering and system configuration
• Demonstrated project management capability and vendor coordination
• Excellent understanding of the organization's goals and objectives
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Hands-on functional experience with D365, SAP or ServiceNow Finance and Supply Chain modules and capability to propose creative configuration-based solutions

Benefits

Health, Well-being & Support

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company
• Long Term Disability Protection
• Well-being support programs and virtual medical visits
• Employee & Family Assistance Program for mental health and well-being (EAP)

Career Growth & Development

• Training Allowance and continuous learning opportunities and programs
• Leadership development and mentorship programs
• Clear pathways for advancement

Culture & Community

• Appreciation events, raffles, and team building activities
• Napoleon Cares – A fund sponsored by Associates to help Associates in times of need

Financial Security

• Competitive total compensation package, inclusive of bonus opportunity
• Retirement savings plan with matching Company contributions (RRSP/DPSP)
• Exclusive Associate discounts on our award-winning products

Other Information

Artificial Intelligence Disclosure: As part of our commitment to transparency and fairness in hiring, automated tools, including artificial intelligence (AI), may be used to support parts of the recruitment process. This may include functions such as resume parsing, candidate ranking, or initial screening. These tools do not make final hiring decisions but may assist Talent Acquisition in evaluating applications. AI tools used may include systems based on algorithms, statistical models, or machine learning.

Accessibility & Accommodation: The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies. Only those candidates selected for consideration will be contacted.