Billing Coordinator

Job Overview

We are seeking a Billing Coordinator to join our Accounting team. This role is responsible for the timely and accurate preparation of customer invoices for ITAD services while ensuring billing aligns with sales orders, completed services, customer requirements, and internal documentation. The Billing Coordinator partners with Service Delivery, Sales, and Accounting representative for A/R and A/P to ensure invoices are processed accurately, billing issues are resolved promptly, and customers receive exceptional service.

Key Responsibilities

• Prepare, review, and process customer invoices for ITAD services.
• Validate billing information against sales orders, service documentation, and customer requirements.
• Research and resolve billing discrepancies by working with internal teams and customers.
• Generate credit memos and rebill invoices when necessary.
• Maintain accurate billing records and supporting documentation within ERP systems.
• Support customer onboarding by documenting billing requirements and invoicing preferences.
• Assist with month-end billing activities and provide invoice support to Accounts Receivable.
• Respond to customer and internal billing inquiries in a timely and professional manner.
• Identify opportunities to improve billing processes and increase accuracy.
• Serve as backup support for other accounting and ITAD operational functions as needed.

Requirements

Key Skills & Qualifications

• Experience in billing, invoicing, accounts receivable, or a related accounting or operations role.
• Strong attention to detail and financial accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Experience working with ERP systems required; Microsoft Dynamics NAV (Navision) experience preferred but not required.
• Proficiency with Microsoft Excel and Microsoft Office.

Preferred Qualifications

• Bachelor's degree preferred but not required.
• Experience supporting billing in a technology, logistics, ITAD, or service-based environment is a plus.