Sr. Architect - Enterprise Application S 3

Sr. Architect - Enterprise Application S

Assistant Vice President–Software Development - Microsoft Dynamics 365 Enterprise Architect

About the Role

We are seeking a highly skilled Dynamics 365 Enterprise Architect who will be accountable for keeping the Dynamics 365 platform at Innocent Drinks stable, scalable and current. The role acts as the architectural owner for the end-to-end D365 landscape ensuring that all solutions delivered by Genpact meet agreed standards, contractual commitments and are fit for future upgrades.

In addition to design governance, the architect will proactively review the platform and provide clear practical recommendations on Dynamics 365 ISV and Power Platform upgrades. The role oversees build and deployment activities, coordinates environment refreshes, manages user access and integrations, and supports the managed services team in incident, change and release management processes.

Responsibilities

Platform Ownership & Architecture Governance

• Own the end-to-end Microsoft Dynamics 365 architecture across Finance, Supply Chain, CRM, Power Platform and integrated systems
• Act as the design authority for all changes, enhancements and fixes delivered by Genpact
• Ensure solutions remain aligned to Microsoft-supported patterns and enterprise standards

Upgrade & Platform Roadmap Recommendations

• Regularly assess the current Dynamics 365 platform, ISVs and integrations for upgrade readiness
• Recommend when and how to adopt Microsoft platform updates, feature releases and deprecations
• Evaluate ISV upgrade paths and compatibility with Dynamics 365 platform updates
• Provide clear business-ready recommendations on upgrade timing, risks and effort
• Work with Genpact teams and Innocent stakeholders to shape a realistic phased platform roadmap

ISV & Ecosystem Oversight

• Maintain hands-on understanding of ISVs connected to Dynamics 365 in the client landscape
• Validate ISV usage, integration design, licensing assumptions and operational fit
• Challenge unnecessary customizations and ISV dependencies that increase long-term support effort

Deliverable Validation & Quality Control

• Validate solution designs, configurations, integrations and enhancements against agreed Statements of Work
• Ensure deliverables are technically sound, supportable and upgrade-safe before acceptance
• Provide architectural sign-off and input into release readiness decisions

Integration & Impact Assessment

• Assess upstream and downstream impacts of changes across ERP, data, reporting and external systems
• Ensure integrations follow consistent, supportable patterns
• Guide teams on extensibility choices that reduce upgrade and regression risk

Stakeholder & Delivery Collaboration

• Act as a trusted technical advisor to product owners and IT leadership
• Work closely with Genpact delivery teams to steer solutions early rather than correct them late
• Support architecture reviews, risk discussions and decision-making forums

Risk Management & Continuous Improvement

• Identify platform risks related to upgrades, ISV dependencies, custom code and integrations
• Recommend practical alternatives that balance business needs with platform sustainability
• Drive simplification, reuse and standard ways of working across the D365 ecosystem

Minimum Qualifications

• Strong hands-on and architectural experience with Microsoft Dynamics 365 in enterprise environments
• Proven experience managing Dynamics 365 upgrades and release impacts in live production systems
• Deep understanding of ISV-heavy D365 landscapes and their upgrade considerations
• Experience working in managed services or AMS models with contractual governance
• Solid knowledge of Power Platform, Azure integrations and D365 extensibility
• Experience in ERP solution architecture or enterprise architecture roles

Preferred Qualifications

• Experience in AMS (Application Managed Support) environment with SLA-based operations
• Familiarity with D365 release processes, update cadence and regression testing cycles
• Exposure to Power Platform environment management and Azure integrations

Education & Certifications

Qualifications

• Bachelor's - Computer Engineering
• Bachelor's - Computer Science
• Bachelor's - Information Technology
• Master's - Software Engineering

Certifications

• Power Automate certifications - Microsoft

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Risk Management
• Storytelling

Languages

• English (Required) - Proficient (C2)

Job Details

• Job Type: Regular
• Work Type: Hybrid
• Shift: Day
• Location: India
• Master Skill List: Enterprise Application S

Why Join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

About Genpact

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

Equal Opportunity & Fraud Notice

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. If you receive an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.