Solutions Architect

Customer Experience Solution Architect

About the Role

We are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience the client across every digital touchpoint. This role will define and evolve the target-state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow.

You will own the end-to-end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels - ensuring shared data, context, and experience continuity across all touchpoints.

Responsibilities

• Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
• Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
• Enable a seamless omnichannel experience by ensuring shared customer context, journey continuity, and consistent behavior across all channels.
• Design and govern end-to-end CX solutions, including front-end, back-end, data, integrations, and CX-critical non-functional requirements.
• Provide architectural leadership across delivery by identifying journey breaks, managing risks and dependencies, and aligning solutions to the long-term CX roadmap.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field
• 7+ years of experience in solution architecture, with strong focus on customer experience, omnichannel design, and enterprise digital platforms.
• Demonstrated experience delivering customer-facing, CX-driven solutions and owning target-state architectures aligned to customer journeys.
• Strong expertise in Microsoft Dynamics CRM (Customer Service, Sales, Marketing), including Dataverse data modeling, extensibility, and security patterns.
• Proven ability to design omnichannel architectures with shared customer context, journey continuity, and API- or event-driven integrations.
• Experience architecting full-stack web-based customer portals and integrating them with CRM, marketing, and backend services.
• Ability to operate within enterprise architecture governance, produce clear architecture artifacts, and communicate decisions across business, CX, and technical teams.

Bonus Qualifications

• Experience modernizing customer data and platform foundations as part of enterprise CX transformation initiatives.
• Experience implementing AI-driven CX capabilities (e.g., agents, search, personalization) within large-scale customer experience transformations.
• Started career in development and evolved into an architect with emphasis on customer experience.
• Customer experience focus on UI to backend architecture.

Skills

Architecture, Solution architecture, CX, Customer experience, OmniChannel, CRM, CRM systems, Full life cycle development, Full stack web, Customer portal, Design, API services, API, Web portal, Azure, Enterprise architecture

Job Details

Experience Level: Expert Level

Position Type: Permanent

Workplace Type: Hybrid

Location: Toronto, ON

Pay Range: $100,000.00 - $147,500.00/yr

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.