Functional Consultant - D365
dentsuAbout the role
The objective of this role is to support the design and implementation of Microsoft Dynamics 365 Customer Engagement (Sales) and Project Operations across APAC markets, including regions requiring Chinese language support. The role will partner with Solution Architects and delivery teams to ensure business requirements are effectively translated into scalable and compliant solutions.
Key Accountabilities
- Work with Solution Architects to support solution design and architecture alignment
- Lead requirement gathering sessions and prepare BRD documentation
- Perform fit-gap analysis and contribute to solution design
- Configure D365 CE (Sales) and Project Operations modules
- Support sales lifecycle and project operations process implementation
- Create UAT test scenarios, scripts, and manage business validation cycles
- Perform functional and system testing prior to UAT execution
- Prepare training materials and conduct user enablement sessions
- Ensure alignment of solution design with APAC business practices
- Support integrations and data flows with other enterprise systems
- Assist in deployment and post-go-live support activities
- Ensure compliance with governance and enterprise standards
Professional Knowledge and Skills
- 6+ years of experience in D365 CE (Sales) and Project Operations
- Experience delivering Global/APAC-wide CRM and project operations solutions
- Strong understanding of sales processes and project lifecycle management
- Experience in BRD creation, functional documentation, UAT, and testing
- Ability to collaborate effectively with Solution Architects and technical teams
- Knowledge of Power Platform, integrations, and data concepts
- Fluency in Chinese (Mandarin) and English is mandatory
- Experience in Agile delivery methodologies
- Strong communication and stakeholder management skills
Personal Attributes
- Customer-centric and solution-oriented mindset
- Strong facilitation and communication skills
- Ability to work in fast-paced, multi-country environments
- High accountability and proactive approach
Position Details
Location: Shanghai - Haisu Plaza
Brand: Dentsu APAC
Time Type: Full time
Contract Type: Fixed Term Contract
About Dentsu
For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.
Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way – helping to build a more sustainable planet.
Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.
Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.
About dentsu
Dentsu is a Japanese international advertising and public relations company that describes itself as an integrated growth and transformation partner to large organizations. It delivers services across media, customer experience management (CXM) and creative through a network of agency brands, and is the largest advertising agency in Japan.
Interested in this role?
Apply now to join dentsu.