Service Advisor - EPG
Thompson Tractor CompanyPosition Summary
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Essential Responsibilities & Expectations
- Handle incoming phone calls to the branch
- Produce quotations and estimates
- Take and deliver messages to branch personnel
- Effectively communicate with Service Department Personnel to address customer needs
- Assign jobs to Shop Technicians & Dispatch Field Service Technicians
- Open and properly segment Work Orders applying correct codes and tax information
- Handle closing of Work Orders in a timely fashion
- Adjust Service Technician time when necessary
- Obtain Purchase Orders from customers as required
- Responsible for charging his/her time to work orders
Qualifications
Education
High school diploma or the equivalent required.
Experience
- Experience working as a Service Technician preferred
- Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
Skills & Competencies
- Telephone / verbal / written communication skills
- Microsoft Office Suite
- Microsoft SharePoint
- Microsoft Dynamics AX 2012
- Strong technical / equipment repair skills
Job Training
- Microsoft Word and Excel – basic and intermediate
Working Conditions
Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.
Physical Requirements
- Speaking
- Listening
- Writing
- Grasping
- Stooping
- Kneeling
- Climbing
- Lifting up to 75 lbs.
- Crawling under equipment
Job Hazards
- Tripping, slipping, falling
- Strains due to lifting
- Overexertion due to stress and fatigue
- Repetitive hand motion (computer work)
- Back and neck strain
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Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
About Thompson Tractor Company
Thompson Tractor Co., Inc. is the authorized Caterpillar (Cat) dealer for Alabama and northwest Florida, providing new and used equipment sales, rentals, parts, and service. It also serves as a forklift/lift truck dealer (representing brands including Hyundai and Crown) across Alabama, Georgia, and parts of Mississippi and Tennessee, and operates divisions for power generation, marine power, truck parts and service, and used parts. The company provides equipment solutions for the industrial, construction, material handling, and farming industries.
Interested in this role?
Apply now to join Thompson Tractor Company.