CRM and Data Analyst - BANZ Australia Dandenong South

Why Bunzl?

As one of the world's largest providers of product distribution and value-added services across the Facilities Management, Hospitality, and Healthcare sectors, we offer endless opportunities to our global team of some 22,000 talented people. We foster a culture of bringing out the best in people through a strong entrepreneurial spirit, firm commitment to training and development, and dedicated leaders who believe that every day is a new opportunity.

Your Role

You will partner closely with cross-functional teams including Sales, Customer Service, and Procurement to deliver a seamless and effective CRM experience across the business.

You will play a key role in analysing data, producing insights, and collaborating with stakeholders to drive both operational and financial improvements. Your focus will be on ensuring the CRM evolves beyond a simple database into a powerful, high-performance platform that supports commercial growth and operational excellence.

Responsibilities

• Analyse existing CRM processes, data flows, and integrations to identify areas for improvement.
• Manage the day-to-day health of the Dynamics 365 CRM module, including user training, user onboarding/offboarding, and environment configuration.
• Act as the lead functional contact for third-party developers; scoping complex requirements, managing timelines, and overseeing UAT (User Acceptance Testing) to ensure production stability.
• System onboarding of new users and offboarding users exiting the business.
• Analyse, monitor and action changes to master data that is not in line with the quality standards set out by the business.
• Audit key fields to ensure data remains "clean" for cross-platform reporting between the CRM and other systems of record.
• Combine CRM data with other datasets to provide a holistic view of business performance, identifying trends and anomalies across various industry sectors.
• Design and maintain a suite of reports and dashboards that allow stakeholders to self-serve reporting analysis and metrics to provide actionable insight.

About You

You will have strong analytical skills to collect and interpret large and complex data sets, apply statistical methods to draw conclusions, create forecasts and make recommendations. Efficient communication skills and the ability to speak confidently and deliver support to CRM system users and management are highly valued.

Essential Requirements

• Prior experience in a role that requires blending data from multiple sources (CRM, ERP, and external flat files)
• Tertiary qualified; potentially in Accounting, Data Science, Analytics, IT
• Experience with Dynamics 365 is highly regarded, but we value the ability to learn and manage SaaS platforms and "low-code" tools (Power Platform)
• Cybersecurity awareness
• Strong MS Excel skills over large and complex data sets as well as proficiency in Business Intelligence
• Comfortable navigating the technical requirements of IT while speaking the language of Margin, Growth, and Commercial Finance

Benefits

Bunzl offers a broad and flexible range of benefits including:

• Profit share scheme for eligible employees
• Exclusive motor vehicle and health insurance products
• Travel and accommodation discounts
• Study assistance
• Wellbeing and community programs
• Access to discounted Bunzl products

Our Values

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. Through diversity we build strength and stability, and the safety and security of our employees is not negotiable. Through innovation we find solutions, and investing in our local communities is the right thing to do. In APAC, that investment is creating a sustainable environment for us and those who follow.

Diversity and Inclusion

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

Apply

At Bunzl, we believe that when you join our team, your potential is endless. If you like the sound of this, we definitely want you on our team.

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