Senior Administrative Coordinator

Why Solotech?

As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

Find out more at: www.solotech.com

About the Role

The Senior Administrative Coordinator supports the Sales team with a particular focus on client billing for local and key clients, customer onboarding, revenue contract management, collections support, and resolving client inquiries. This role is responsible for managing revenue contracts in R2, coordinating billing activities, maintaining accurate financial records, and supporting sales, contracts, and event profitability teams.

Responsibilities

• Manage onboarding of new customers, including customer creation and credit applications
• Manage events under the Bid Committee threshold, including:
• Collection of terms and conditions
• Preparation and collection of certificates of insurance (COIs)
• Creation of billing schedules and billing plans
• Tracking deposits and advances and ensuring receipt prior to event preparation and delivery
• R2 billing and revenue contract creation
• Revenue reconciliation and collection support
• Provide specialized support for key client billing and collections handled outside of the corporate Accounts Receivable department
• Support Sales Coordination, Contracts Administration, and Event Profitability teams as needed
• Train and supervise new employees
• Maintain and update standard operating procedures (SOPs) in SharePoint
• Maintain files and documentation within SharePoint Customer Billing group folders
• Review and correct sales tax calculations during the billing process
• Issue credit memos as required
• Produce weekly un-invoiced events/contracts reports and resolve outstanding billing or contract issues
• Assist with customer communications and resolve client questions or concerns related to billing and contracts

Requirements

• Bachelor's degree in Business Administration or a related field preferred
• 3+ years of accounting or finance experience
• 3+ years of customer service experience
• Experience working with accounting software; Microsoft Dynamics 365 experience is a plus
• Advanced proficiency in Microsoft Excel
• Exceptional attention to detail
• Excellent organizational and time management skills
• Ability to work independently and manage multiple priorities
• Strong judgment and ability to maintain confidentiality
• Excellent written and verbal communication skills
• Strong problem-solving and analytical abilities
• High level of customer service and interpersonal skills
• Ability to prioritize tasks according to business needs and deadlines

Physical Requirements

This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

While performing the duties of this job the employee is regularly required to:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, stoop, twist, carry, reach, push and lift to 15 lbs.

Work Requirements

• Time will be spent in an office setting
• Flexible work hours to support operations
• Environment may be fast paced, stressful, hot, cold, and dark

Benefits

• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well-being
• Employee assistance program

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Solotech is an equal opportunity employer. EOE/M/F/D/V

Solotech is not accepting Agency/Recruiter submissions.