Rental Coordinator

About Premier Truck Rental

Premier Truck Rental (PTR) provides customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we partner with our customers to drive efficiency and success on every job site.

About the Role

The Rental Coordinator is a pivotal role within our operations department, serving as the frontline support for customer interactions. They will play a crucial role in providing administrative assistance to the sales team, shepherding customers through the sales process from on/off-rent execution, finalized contracts, and seamlessly extending support to our customers. This dynamic position demands effectiveness within a fast-paced environment, meticulous attention to detail, and a pronounced aptitude for teamwork. In this role, you will be entrusted with representing PTR's commitment to customer satisfaction, contributing to our sales team's operational efficiency, and maintaining a streamlined sales journey for our valued customers. This is a career-pathed role with growth potential.

Location & Hours

• Location: Onsite in Fort Worth, TX
• Hours: Monday through Friday, 8:00 AM to 5:00 PM

Responsibilities

• Dedicate yourself to providing unparalleled customer service, embodying the values and reputation of PTR.
• Create and manage the on/off rent process with rental agreement execution with precision and timeliness.
• Execute accurate data entry into our rental system, maintaining meticulous records of customer information, sales progress, and transactional details.
• Facilitate seamless communication between customers, sales territories, and various departments, ensuring swift response times to inquiries and requests.
• Take charge of coordinating on/off-rent and return notifications, verifying pickup details, and ensuring smooth communication with accounting, field service, outside yards, and sales territories.
• Keep purchase orders up to date, facilitating smooth financial processes and transparent tracking of transactions.
• Maintain accurate records of location updates and relocations within our systems to contribute to accurate reporting and efficient operations.
• Utilize PandaDoc to verify the accuracy and completeness of rental agreements, ensuring alignment with customer requirements.
• Initiate follow-up emails with PandaDoc links to rental agreements, enhancing clarity and expediting the agreement process for customers.

Requirements

Must Have

• Demonstrated experience in previous administrative and customer service roles, showcasing your ability to manage tasks efficiently while providing exceptional customer support.
• A keen attention to detail, coupled with outstanding organizational abilities, enabling you to manage multiple tasks and responsibilities effectively.
• A strong passion for delivering top-tier customer service, ensuring that every interaction resonates with PTR's commitment to excellence.
• The capability to handle numerous tasks simultaneously and prioritize them based on urgency and importance, even within a dynamic and fast-paced environment.
• Thriving in a team-oriented setting, readily contributing your skills and insights, supporting colleagues to achieve shared goals.
• A knack for preparing accurate and professional business correspondence, reinforcing PTR's image in external communications.
• Displaying enthusiasm and professionalism in all forms of communication, reflecting PTR's commitment to excellence.
• A mindset that embraces collaboration, allowing you to readily assist across various business functions as needed, reflecting your commitment to the team's success.
• Proficiency in managing time efficiently, prioritizing tasks, and meeting deadlines in the fast-paced sales support environment.
• A deep-seated orientation toward customer service underpinning your commitment to delivering remarkable customer experiences.

Nice to Have

• Experience with Microsoft Dynamics 365 or PandaDoc, which enhances your ability to navigate and leverage CRM tools and document management systems for efficient data management and sales support.

Benefits

Wellness & Fitness

• On-site CrossFit-style gym featuring a full-time personal trainer
• Group classes, virtual personal training, personalized workout plans, and nutrition coaching

Exclusive Employee Perks

• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts

Performance Incentives

Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position—ask your recruiter about the compensation opportunities available for this role.

Comprehensive Benefits — Starting Day One

• Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
• 401(k) matching and long-term financial planning support
• Paid time off
• Life, accidental death, and disability coverage
• Ongoing learning and development opportunities

Training, Growth & Recognition

We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Culture & Connection

• PTR Field Days & Team Events
• The Extra Mile Recognition Program
• PTR Text Alerts & Open Communication

Employment Classification

Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs. Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.