Order Manager (Non-Supervisory)

Job Summary

The Order Manager is the first point of contact for sales orders as they transition from the Commercial organization into Operations. You take ownership of the order once the customer has issued a purchase order and the Commercial team has completed the formal handshake.

Your mission is to convert a won order into an execution-ready package. You validate that every handoff is complete and accurate, build the structure of work, stand up the order in the MRP, and serve as Operations' first point of contact with the customer. You are the bridge between what Commercial sold and what Operations must build, and you ensure no order reaches the production floor without a complete, verified data package.

Key Responsibilities

Order Handoff & Validation

• First Point of Contact: Serve as the first point of contact for sales orders handed off from Commercial to Operations, taking ownership once the customer PO is issued and the Commercial team has completed the handshake.
• Handoff Validation: Validate each handoff to confirm that all information required for successful order fulfillment has been provided. This includes verifying that the customer PO matches the issued quote in scope, pricing, and terms.
• Execution Readiness: Confirm that customer specifications, drawings, and all other criteria required for execution are present and complete. Identify and resolve any gaps with the Commercial team before the order is released into Operations.

Order Setup & MRP Integration

• Work Breakdown Structure: Build out the work breakdown structure (WBS) for the order, defining the structure of work to be executed.
• MRP Entry: Enter the product into the MRP (Microsoft Dynamics 365 / ERP) system to trigger the production workflow.
• Digital Infrastructure: Create and organize standardized project folders, ensuring that the PO, quote, specifications, drawings, and customer communications are filed correctly for the life of the project.

Customer & Operations Onboarding

• First Operations Contact: Make the first contact with the customer on behalf of the Operations business following the Commercial handshake.
• Transition to Project Management: Facilitate the formal transition of the account into Operations, introducing the customer to their assigned Project Manager and ensuring all parties are aligned on scope and schedule.

Qualifications

Experience

• 3+ years in an Order Management, Project Coordination, or Operations role, preferably within the electrical distribution or manufacturing sector.

Technical Proficiency

• MRP/ERP Knowledge: Proven ability to build out orders and navigate an MRP system (Microsoft Dynamics 365 preferred).
• Order Structuring: Ability to translate a contracted scope into a work breakdown structure that drives the production workflow.
• Document Literacy: Fundamental ability to recognize and organize electrical project documents, including Single-Line Diagrams and technical specifications.
• English & Microsoft Proficiency: Exceptional written and verbal English skills. High proficiency in the Microsoft 365 suite (Excel, Teams, SharePoint).
• Detail Obsession: You take pride in "clean data" and organized filing. You are the type of person who catches a missing signature or an incorrect part number before it reaches the production floor.

Core Competencies

• The "Conduit": You excel at translating commercial commitments into operations execution. You bridge the gap between "what was sold" and "what needs to be built."
• Process Disciplinarian: You don't let orders "shortcut" the system. You ensure no order enters Operations without a complete, verified handoff package, and you maintain MRP data accuracy for the VP of Operations.
• Service-Oriented: While your role is operational and technical, you understand that your first contact with the customer is Operations' first impression of BPP's execution.