Debt Collection Specialist

Debt Collection Specialist

Location: Amman, Jordan

About PIPECARE Group

PIPECARE Group has been helping customers ensure the integrity of their pipeline and facility assets for over 20 years by providing technology and service-focused solutions to the international oil and gas industry.

Industry/Sector: Oil & Gas / In Line Inspection services

Role Overview

The Debt Collection Specialist is responsible for contacting customers to collect outstanding payments, maintaining accurate records of collection activities, negotiating payment plans, and ensuring timely resolution of overdue accounts while maintaining positive customer relationships.

Key Responsibilities & Authorities

Collections Execution:

• Own and manage the full receivables ledger for assigned accounts, from invoice issuance to cash receipt
• Proactively contact clients to follow up on outstanding invoices, using structured escalation protocols
• Monitor payment milestones and contractual triggers, coordinating with the Commercial Manager on status
• Identify and resolve invoice disputes, discrepancies, or acceptance bottlenecks in coordination with Operations and Sales
• Maintain a live aging report (30/60/90/120+ days) and present weekly to the CFO

Commercial & Contractual Coordination:

• Work closely with Commercial Manager to align collection activity with contract milestones, variation orders, and client acceptance status
• Coordinate with project managers and field teams to accelerate acceptance report submission
• Track early-payment incentive program (5% discount / 15 days, 2% / 30 days) and communicate eligibility to clients
• Flag commercially sensitive accounts requiring escalation to senior management or legal

Process & Reporting:

• Build and document the Group's debt collection process from scratch: escalation matrix, contact cadence, legal referral thresholds
• Produce monthly collections report for the CFO with aging analysis, cash forecast, and recovery outlook
• Liaise with legal counsel where required for pre-litigation or litigation-stage accounts
• Track DSO by entity, by market, and by client — feed into the monthly MIS package

Required Skills & Experience

• 6+ years in debt collection, credit control, or AR management
• Proven track record collecting from government-linked entities, NOCs, or large corporates in the Middle East
• Arabic (native/fluent) + English (professional) — both mandatory
• Deep understanding of invoice-to-cash cycle and milestone-based billing
• Experience building or formalizing a collections process, not just following one
• Proficiency in Excel and ERP-based AR modules

Strong Advantages

• Experience in oilfield services, engineering, or project-based industries
• Familiarity with KSA, UAE, Iraq, or Egypt collections environments specifically
• French language skills (for North African market exposure)
• Knowledge of legal enforcement mechanisms across MENA jurisdictions
• Prior exposure to Dynamics 365, Odoo, or similar ERP
• Experience working across multiple currencies and legal entities

Physical and Mental Requirements

• Lifting and Carrying: Ability to lift and carry up to 50 pounds
• Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells
• Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively
• Focus and Multitasking: Ability to maintain focus and multitask effectively
• Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments
• Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary

Equal Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.