Business Operations Support Senior Associate

Business Operations Support Senior Associate

About the Role

The Business Operations Support Senior Associate provides executive level administrative support for business processes tailored to the specific needs of the Business Unit. This role supports key operational functions such as client intake, contract administration, billing, etc., collaborating with firm Partners to ensure processes are executed efficiently, accurately, and in alignment with firmwide policies and BU goals. The ideal candidate is detail-oriented, organized, and committed to continuous improvement.

Key Responsibilities

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.
• Assist in onboarding and training of Associates and new team members, sharing knowledge of tools, systems, and best practices.
• Contribute to process improvements and knowledge sharing by participating in team initiatives and cross-team collaboration.

Qualifications

• 3–5 years of experience in administrative or operational support roles such as billing, contract management, or client intake—preferably within a professional services or consulting environment.
• College degree or equivalent professional experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with enterprise systems (e.g., Workday, Icertis, D365).
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication skills and the ability to work collaboratively across teams.
• Demonstrated ability to handle confidential information and work in fast-paced, deadline-driven environments.
• Self-motivated, detail-oriented, and adaptable, with a willingness to learn complex systems and improve processes.

Values

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Compensation

A reasonable estimate of the current range is $45,000.00 - $92,600.00 per year.

The wage range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Employment Requirements

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Equal Opportunity

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

About Crowe

Crowe is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Accommodations

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation