Technical Support Engineer

Technical Support Engineer

About Norsat International Inc.

Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat's products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company's products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.

About the Role

We are seeking a Technical Support Engineer to provide customer service and pre-sales support for customers. You will play an integral role in ensuring that the Norsat solution meets customer satisfaction.

You will be the point of contact for customer inquiries, work closely with engineering to ensure solutions are realizable, and resolve issues to maintain customer satisfaction.

The successful candidate will combine technical knowledge, detail-oriented approach, and customer-centric mindset to help customers understand where Norsat can create value.

Responsibilities

• Deliver exceptional customer service as the primary point of contact for client inquiries, concerns, and complaints
• Understand customer needs and recommend customization of RF Component and Satellite solutions to Engineering and vendors
• Create and maintain part numbers and associated data within engineering systems
• Develop and maintain marketing datasheets for custom and standard parts
• Assist engineering teams with sourcing and evaluating components
• Prepare and deliver various documentation from engineering specifications and product data, PLM, CRM, and ERP systems, technical documentation for product releases and customer deliverables
• Support Power BI and related business systems
• Collaborate with Sales, Engineering, and Operations for aligning sales workflow
• Other duties as assigned

Requirements

• Bachelor's degree in Electrical/Mechatronics Engineering
• Two years of experience working in a similar role
• Understanding of communication systems and RF is an asset
• Experience creating customized satellite solutions is an asset
• Good written and verbal communication in English required; Mandarin speaking is an asset
• Experience with softwares: Hubspot, PowerBI, Business Central, Windchill is preferred

Benefits

• Paid vacation days
• 5 paid sick days
• 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies)
• RRSP program
• Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations
• 100% reimbursed for job-related training
• On-going training available
• Flexible hours of work based on position
• Employee Referral Program
• Employee Award Program
• Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416)
• Leisure areas in the office, employees are encouraged to have some fun (i.e., ping pong table, foosball, Wii, tabletop games, card games)
• Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas

Please note that benefits may vary by location and employment status.

Work Arrangement

This is an on-site position, so relocation will be required. Remote work is not supported at this time.

Work Authorization

Applicants must hold either Canadian citizenship, Canadian Permanent Residency, or Work/Study Permit. Unfortunately, we are unable to provide assistance for work authorization.