Solution Architect, Power Platform & D365

About MNP

MNP is one of Canada's largest consulting organizations, known for tax and accounting but also serious about technology. MNP Digital is a team of highly skilled and creative thinkers that continuously support and learn from each other. The organization translates clients' challenges into real results by leveraging technology.

About the Role

Make an impact with the Digital Solutions team as a Solution Architect, Power Platform & D365 by driving innovation in solutions. As the successful candidate, you will have the opportunity to assist clients in the adoption of the Microsoft D365/Power Platform (D365, Power Apps, Power Automate, Power BI, Power Pages, AI). As a member of the Client Delivery Team, you will be developing enterprise grade solutions that help both commercial and government enterprises improve business results through modernization of processes, applications, and approaches to real-world business problems.

MNP's expertise with Microsoft Dynamics 365, an AI-powered technology platform, is the foundation of its status as an Inner Circle Partner.

Responsibilities

• Architect, design and implement Dynamics 365 Customer Service/Case Management solutions leveraging out of the box capabilities, configuration and customization
• Lead and enable team members, in addition to being a top individual performer
• Work closely with clients and other resources as a team leader, being fully accountable to the technical solution in project engagements
• Effectively communicate, architect, design, plan, and implement capabilities that provide value to customers
• Utilize AI to augment and evolve team best practices for development, design, and testing use cases, establishing MNP Digital as a Frontier Firm
• Implement solutions using hybrid-agile and agile methods
• Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing
• Acts as a subject matter expert in transferring solution-critical knowledge
• Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
• Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and addressing performance issues promptly
• Promote regular attendance, balanced lifestyle and high standard of team wellness
• Conduct formal, written annual performance reviews
• Attend internal MNP courses to further develop your technology consulting knowledge

Required Skills and Experience

• Ten+ (10+) years of experience implementing CRM or case management solutions in the private or public sector, with five (5) years experience with Dynamics 365 Customer Service and Power Platform
• 3 years in a technical leadership role; enabling, guiding, teaching, and mentoring developers in the Microsoft Dynamics 365 ecosystem
• AI mindset and hands-on experience in various LLMs, Copilot, Cowork, vibe coding, Agents, etc.
• Experience in creating architectural artefacts (contextual, conceptual, logical, physical), performing code reviews, implementing code best practices, setting up environments, and managing large solution deployments
• Grants management, License management, or case management solution implementation experience
• In-depth experience using Azure DevOps, GitHub, and Visual Studio
• Deep knowledge in Agile Scrum Software Development Life Cycle
• Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
• Proven experience in designing complex integration of multiple systems
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
• Ability to travel throughout Canada up to 20% if needed

Assets

• Experience in Microsoft Contact Center (CCAS)
• Experience with Dynamics 365 Field Service, Sales, Customer Insights, or Marketing modules
• Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.)

Benefits

MyRewards@MNP is a customized rewards program with a focus on health and wealth, providing an extensive list of benefits that support a unique culture and foster work-life integration.

• Generous paid time off including 4 personal days
• Firm sponsored social events
• Group pension plan with 4% matching contribution
• Voluntary savings products
• Bonus program eligibility
• Wellness subsidy
• Health and dental benefits
• Mental health resources
• Exclusive access to perks and discounts
• Professional development assistance
• Learning opportunities through MNP University
• Flexible 'Dress For Your Day' environment