Solution Architect, Power Platform & D365
MNPSolution Architect, Power Platform & D365
About MNP Digital
MNP is one of Canada's largest consulting organizations. Beyond tax and accounting expertise, MNP Digital is a serious technology player. The Digital Solutions team drives innovation through enterprise-grade solutions for commercial and government enterprises. MNP holds Inner Circle Partner status with Microsoft Dynamics 365.
At MNP Digital, we are a team of highly skilled and creative thinkers that continuously support and learn from each other. We translate clients' challenges into real results by leveraging technology in an environment where you'll continuously grow, always have a voice, and collaborate on meaningful, fulfilling work.
Responsibilities
- Architect, design and implement Dynamics 365 Customer Service/Case Management solutions leveraging out of the box capabilities, configuration and customization
- Lead and enable team members, in addition to being a top individual performer
- Work closely with clients and other resources as a team leader, being fully accountable to the technical solution in project engagements
- Effectively communicate, architect, design, plan, and implement capabilities that provide value to customers
- Utilize AI to augment and evolve team best practices for development, design, and testing use cases, establishing MNP Digital as a Frontier Firm
- Implement solutions using hybrid-agile and agile methods
- Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing
- Act as a subject matter expert in transferring solution-critical knowledge
- Be highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
- Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and addressing performance issues promptly
- Promote regular attendance, balanced lifestyle and high standard of team wellness
- Conduct formal, written annual performance reviews
- Attend internal MNP courses to further develop your technology consulting knowledge
Skills and Experience
- Ten+ (10+) years of experience implementing CRM or case management solutions in the private or public sector, with five (5) years experience with Dynamics 365 Customer Service and Power Platform
- 3 years in a technical leadership role; enabling, guiding, teaching, and mentoring developers in the Microsoft Dynamics 365 ecosystem
- AI mindset and hands-on experience in various LLMs, Copilot, Cowork, vibe coding, Agents, etc.
- Experience in creating architectural artefacts (contextual, conceptual, logical, physical), performing code reviews, implementing code best practices, setting up environments, and managing large solution deployments
- Grants management, License management, or case management solution implementation experience
- In-depth experience using Azure DevOps, GitHub, and Visual Studio
- Experience in Microsoft Contact Center (CCAS) an asset
- Experience with Dynamics 365 Field Service, Sales, Customer Insights, or Marketing modules an asset
- Deep knowledge in Agile Scrum Software Development Life Cycle
- Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
- Proven experience in designing complex integration of multiple systems
- Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
- Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.) is an asset
- Ability to travel throughout Canada up to 20% if needed
Compensation and Benefits
Salary: $110,000 to $145,000 depending on skills and experience
MyRewards@MNP Program includes:
- Generous paid time off including 4 personal days
- Firm sponsored social events
- Group pension plan with 4% matching contribution
- Voluntary savings products
- Bonus program eligibility
- Wellness subsidy
- Health and dental benefits
- Mental health resources
- Exclusive access to perks and discounts
- Professional development assistance
- Learning opportunities through MNP University
- Flexible 'Dress For Your Day' environment
About MNP
MNP (MNP LLP) is a national accounting, tax and business consulting firm in Canada that serves clients in the public, private and not-for-profit sectors. Its services span assurance and accounting, tax, consulting, corporate finance, enterprise risk, insolvency, forensics, and valuations, as well as digital services such as Microsoft Dynamics 365 and Power Platform solutions.
Interested in this role?
Apply now to join MNP.