Sales CRM Coordinator

Company Description

Empower Australia's Payments Future with Cuscal

At Cuscal, your skills drive change and make a real impact. Whether you're supporting our clients' customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry's future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.

Your Opportunity

We're looking for a proactive and detail-driven Sales CRM Coordinator to join our Client, Growth & Strategy division and play a key role in enabling our strategic growth agenda.

If you enjoy working at the intersection of sales enablement, content creation, and CRM optimisation, this is a fantastic opportunity to make a real impact in a fast-paced, collaborative environment.

In this role, you'll be at the heart of our Strategic Growth team, supporting the delivery of high-impact initiatives that drive business development and strengthen strategic partnerships. You'll bring structure, creativity and coordination to how we develop and deliver sales content, while acting as a key point of contact for CRM best practice and optimisation.

What You'll Be Doing

You'll contribute to our growth strategy by:

• Owning CRM excellence: Acting as the SME for CRM, maintaining data quality, optimising usage, and supporting the team with insights, reporting and best practice across platforms (e.g. Dynamics 365 or similar).
• Driving sales enablement: Supporting the creation and coordination of business development, strategic partnership and go-to-market content, ensuring alignment with key priorities and messaging.
• Creating compelling sales content: Developing and maintaining high-quality sales collateral, presentations and product documentation to support client conversations and growth opportunities.
• Enabling team capability uplift: Coordinating training, knowledge sharing and product insights sessions to uplift capability across the Strategic Growth team.
• Enhancing content accessibility and innovation: Supporting initiatives to improve how content is accessed, including AI-enabled tools for RFPs and due diligence processes.
• Managing tools and platforms: Overseeing key platforms including CRM and collaboration tools, ensuring they are efficient, user-friendly and fit for purpose.
• Delivering events and engagement: Organising and coordinating events, workshops and webinars, ensuring seamless execution and strong engagement.
• Tracking performance and insights: Supporting reporting and dashboards, analysing feedback and metrics to continuously improve effectiveness and impact.
• Ensuring operational and compliance excellence: Acting as a Line 1 control, identifying and managing risks while ensuring all activities align with internal policies and regulatory requirements.

Core Experience & Skills

• 5+ years' experience in a sales operations, sales support, or administrative role
• Hands-on experience working with CRM platforms (experience with Dynamics 365 highly regarded)
• Familiarity with sales reporting and analytics tools such as Excel, Power BI, or Tableau
• Solid understanding of sales processes, pipelines, and performance metrics
• Proven experience working in a fast-paced, cross-functional environment
• Strong proficiency across the Microsoft Office suite, particularly Excel and PowerPoint
• Comfortable working with systems, tools, and data to drive insights and efficiency

What Sets You Apart

• Strong written and verbal communication skills, with the ability to translate information into clear, engaging content
• A collaborative mindset and ability to work effectively across teams and stakeholders
• An analytical approach, with confidence interpreting data and deriving insights
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• A proactive, solutions-focused attitude, with a drive to identify and resolve operational challenges

Desirable

• Understanding of the payment industry - Issuing & Acquiring (highly regarded)
• Knowledge of sales methodologies (e.g. MEDDICC, Challenger, etc.)
• Basic understanding of financial principles related to sales performance

Why Cuscal?

At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.

Here, you'll deliver or support interesting, ground-breaking work that has real impact - on Australia's financial services sector and the millions of customers it serves.

You'll innovate alongside skilled, smart, connected teams.

And you'll build an impressive, fulfilling career that continues to grow.

You'll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via 'Cuscal Advantage.'
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.

Equal Opportunity

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.