Account Manager, Merchants, Qld
GWA GroupAbout the role
As our new Account Manager, Merchants QLD, you will be the front-line representative to our merchant and trade customer base, with responsibility for maintaining, growing and promoting our product ranges. You will manage a defined customer portfolio, driving sales performance, strengthening relationships and identifying opportunities to expand our footprint within the market.
You will be responsible for delivering strong sales performance across your territory, achieving agreed sales and margin targets while ensuring pricing frameworks are adhered to and expenses are effectively managed.
Central to the role is building and maintaining trusted relationships with key merchant and trade customers, supported by regular face-to-face engagement, product training and the ability to clearly communicate technical information and product benefits.
Key responsibilities
- Analyse sales data to identify trends and growth opportunities, developing and executing targeted sales plans to drive volume and margin growth
- Contribute valuable market intelligence and identify customer-specific opportunities
- Ensure operational excellence through well-presented in-store displays, accurate reporting and active participation in team reviews and industry events
- Work collaboratively across Marketing, Supply, Operations and Sales, sharing customer insights to help shape broader business strategy and support continued commercial success
About you
We are looking for an individual who combines strong commercial acumen with the ability to build and maintain effective relationships.
Essential experience and skills:
- Proven experience in a sales or account management role, ideally within the trade or merchant channel
- Strong communication and stakeholder management skills
- Ability to analyse data and translate insights into practical actions that drive performance
- Solid product awareness and industry knowledge
- High level of organisation and attention to detail
- Capability to manage competing priorities effectively
- Proficiency in Microsoft Excel and Word
Highly regarded:
- Experience with ERP systems or Microsoft Dynamics 365
Why join GWA?
At GWA, we live our cultural pillars – We Are One Team, We Are Customer Focused, and We Care for Each Other. You will be supported by a collaborative leadership group, strong brands and a business committed to innovation, safety and continuous development. We invest in our people through meaningful career development and learning opportunities.
About GWA Group
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time. We have a long history of innovation and dedication which goes all the way back to 1886.
Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
Application requirements
- You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position
- We are not accepting applications from agencies for this position
About GWA Group
GWA Group Limited is an Australian supplier of building fixtures and fittings for bathrooms, kitchens and laundries in residential and commercial premises, operating through its Bathrooms & Kitchens business with a focus on water solutions. It owns and distributes brands including Caroma, Methven, Dorf and Clark, with operations spanning Australia, New Zealand and the United Kingdom. The company is listed on the Australian Securities Exchange (ASX: GWA) and is a member of the ASX 300 index.
Interested in this role?
Apply now to join GWA Group.