Sales Coordinator

About 1/ST Technology

1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX. We are a fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry's most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device.

At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry.

About the Role

We are currently seeking a talented Sales Coordinator who directly supports the Sales & Client Services team. This role supports existing customers with their new service or equipment requests; supports the Sales team in the development and construction of proposals, sales materials, customer research and preparing preliminary customer contracts and amendments for review by Sales and/or Legal team members. Along with assisting with the administrative sales process, this role serves as a liaison between the Sales, Legal, Operations and Finance departments, providing accurate sales data and reporting used by various stakeholders.

Base Work Location: Hybrid out of the Hunt Valley, MD office

Responsibilities

• Supports Sales & Client Services in all stages of the sales cycle and maintains complete knowledge of sales engagements, clients and ensures accurate data flows to applicable departments and/or customers
• Creates a professional relationship with the primary points of contact for each customer assigned to this position
• Builds familiarity with the operational aspects of customers' enterprises
• Becomes familiar with and adept at usage of Sales Team CRM system (D365 CRM) including but not limited to: entering and maintaining CRM data entry, billing notifications, sales leads tracking, assignments and status reporting
• Creates Work Requests based on direction from Sales team members and/or customers
• Provides tracking/accountability for work requests from inception through closure including but not limited to: gathering information; preparing customer quotes (if applicable); preparing implementation paperwork; creating entry for project in CRM; marking entries complete (including closing any timecard entry) and conducts routine compliance checks to ensure information and attachments in CRM are accurate and complete
• Assists the Sales team with proposals including writing, designing and creating visuals along with creating and editing presentation decks
• Assists the Sales team with customer communication campaigns
• Attends various internal department meetings to gather information on existing customers' work in progress (items/status)
• Provides drafts of final contracts and/or amendments for existing and/or new customers for review by Sales and/or Legal team members
• Maintains and stores digital documents for use and for sharing with team members and leads management of customer digital files
• Provides billing instructions to Finance/Accounting for invoicing for each new agreement/amendment and assists with customer invoicing as needed
• May partner with Legal & Compliance in providing and tracking requests for SSA316 SOC2 audit reports for customers
• Partners effectively with Sales team members and maintains positive working relationships with all departments
• Assists with any on-site demonstrations/meetings for visiting customers as needed
• Works closely with all team members to ensure high customer satisfaction
• Helps to triage new account inquiries from phone and email inquiries
• Handles incoming communication (phone calls, emails, etc.) to the company main phone line, fax line and/or website. Partners with Marketing, IT team members and/or related external vendors (when applicable) for items associated with the company website
• Performs all duties in compliance with company policies and procedures
• Participates in traveling to events and customer locations as needed in various States
• Distributes annual Holiday cards to customers
• Performs other duties as assigned

Required Qualifications

• Associates' degree in related field
• Three (3) years of experience in Sales team environment
• Proficient in Microsoft Office Suite and similar software (One Drive, Google Docs)
• Effective communication (verbal and written) skills
• Ability to foster and maintain customer relationships
• Strong analytical and problem-solving skills
• Strong interpersonal skills and demonstrates strong emotional intelligence
• Highly organized and self-motivated with the ability to work independently
• Willing team player and project leader
• Demonstrates and maintains flexibility and adapts to changes
• Professional demeanor/image at all times
• Ability to maintain and improve quality results, follow standards and to recommend improved policies/procedures
• Exceptional detail-oriented organizational and data management skills
• Highly motivated professional-minded individual who has the ability to multi-task and meet deadlines
• Displays high ethical practice including confidentiality, credibility, honesty and integrity
• Must be personable and approachable; demonstrate professionalism and active listening skills at all times
• Must be able to work effectively and efficiently in a fast-paced environment including stressful situations

Preferred Qualifications

• Knowledgeable or experienced in operational technology, horse racing, pari-mutuel wagering, gaming, sports wagering

Additional Information

• This position does not have supervisory/management responsibilities/duties
• This position is empowered to take initiative with applicable duties/projects
• Travel, up to 10%, within a calendar year – local and/or within US
• Compensation is commensurate with experience and includes a competitive base salary and benefits

Equal Opportunity

1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.