Microsoft Dynamics Technical Lead

Microsoft Dynamics Technical Lead

About the Role

The Microsoft Dynamics Technical Lead reports into GTech Enterprise Systems and is accountable for delivering scalable, secure, and standards-based solutions across Grant Thornton's Microsoft Dynamics CRM ecosystem.

This role serves as the de facto technical authority for all Microsoft Dynamics capabilities, owning the "how and when" of solution design and execution to support standard business as usual operational needs as per the MS Dynamics roadmap demands, as well as Grant Thornton's ERP rollout strategy, and growth through Mergers & Acquisitions (M&A).

You will lead internal and external technical teams to design, configure, integrate, and deploy Dynamics solutions across our expanding global platform, ensuring alignment with enterprise architecture, SDLC standards, and a cloud-first, out-of-the-box implementation approach.

In partnership with Enterprise Architecture, Enterprise Data & Analytics, and M&A teams, this role is responsible for designing repeatable, scalable data migration and integration patterns to onboard acquired firms into the firm's Dynamics-based CRM landscape.

Success in this role requires deep Microsoft Dynamics expertise, strong leadership of distributed technical teams, and the ability to translate business requirements into scalable, supportable enterprise solutions, while maintaining a forward-looking roadmap.

Responsibilities

Technical Leadership & Delivery

• Lead end-to-end delivery of Microsoft Dynamics solutions across the global firm
• Own solution design, ensuring requirements are translated into scalable, compliant technical architectures
• Direct configuration, development, extensions, integrations, and reporting across Dynamics 365 and Power Platform
• Serve as the firm's senior technical advisor and SME for Microsoft Dynamics, including roadmap and capability evolution

ERP & M&A Enablement

• Define and lead integration efforts between Dynamics and the firm's new ERP system
• Architect and oversee M&A onboarding solutions, including data migration frameworks, integration patterns, and carve-in/carve-out strategies

Architecture & Integration

• Partner with Enterprise Architecture to align Dynamics solutions with enterprise standards and integration patterns
• Collaborate with Enterprise Data & Analytics to define data models, governance, and reporting strategies
• Oversee integrations using APIs, middleware, and event-driven architectures across enterprise platforms

Delivery Governance & Quality

• Ensure adherence to GTech SDLC standards, including requirements traceability, design governance (Design Review Board), testing strategy (unit, SIT, regression, UAT), and release and deployment management
• Lead technical teams including developers, integration specialists, data engineers, and system integrators
• Manage vendor and system integrator delivery quality and performance

Testing, Releases & Operations

• In alignment with the testing organization, oversee testing execution across all phases including SIT, regression, and UAT support
• Manage Microsoft release cycles and platform updates, assessing impacts and ensuring adoption readiness
• Support go-live readiness, cutover planning, and post-go-live hyper care

Security & Compliance

• Ensure all Dynamics solutions comply with enterprise security, risk, and data privacy requirements

Business Partnership

• Partner with business stakeholders, product owners, and SMEs to clarify requirements and acceptance criteria, conduct end-to-end impact assessments, and align to out-of-the-box capabilities before customization
• Maintain and execute against a rolling Dynamics capability roadmap

Requirements

Education & Experience

• Bachelor's degree required; advanced degree preferred
• 12+ years of progressive experience delivering global enterprise Microsoft Dynamics 365 solutions
• Proven experience leading full lifecycle implementations (design, build, test, deploy)
• Experience leading global, distributed technical teams
• Experience managing system integrators and external vendors
• Experience supporting large-scale CRM transformations and M&A integration efforts is a plus

Technical Knowledge

• Strong knowledge across Dynamics modules, including Customer Engagement (Sales, Service, Marketing) and Power Platform (Power Apps, Power Automate, Dataverse)
• Hands-on experience with Dynamics architecture and customization frameworks, integrations (APIs, Azure Integration Services, middleware), data migration tools and strategies, and security models and role configuration
• Strong understanding of enterprise SDLC and release management, testing methodologies and quality assurance, and Agile delivery frameworks (SAFe preferred)

Skills

• Strong analytical, problem-solving, and decision-making skills
• Exceptional communication skills with the ability to translate complex technical concepts to business stakeholders
• Ability to influence cross-functional teams and drive alignment across enterprise initiatives

Compensation

The base salary range for this position is between $187,500 and $359,400. Placement within the pay range is at Grant Thornton's discretion, and it is based on multiple factors, including but not limited to, job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.

About Grant Thornton

Grant Thornton believes in making business more personal and building trust into every result – for clients and employees. The firm goes beyond typical expectations of a career in professional services by offering a career path with more opportunity, more flexibility, and more support.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services, and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

Work Environment

• Whether it's your work location, weekly schedule, or flex time off, the firm empowers you with options to work the way that best serves your clients and your life
• Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site
• The firm supports prioritizing overall well-being through work-life integration options that work best for you and those in your household
• The firm supports you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you

Benefits

• Medical, dental and vision insurance programs
• Employee assistance program
• 401(k) savings plan and employee retirement plan (in accordance with applicable plan terms and eligibility requirements)
• Paid sick leave
• Discretionary, annual bonus based on individual and firm performance (subject to applicable plan terms, conditions and eligibility criteria)

For an overview of benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

Equal Employment Opportunity

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, Grant Thornton is committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact HRHelp@us.gt.com.

For Los Angeles Applicants only: Grant Thornton will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.