Local Engagement Specialist - PA Customer Accounts and Local Engagement - Eastern PA (Easton)

About FirstEnergy

FirstEnergy (NYSE: FE) is a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. The company is dedicated to integrity, safety, reliability, and operational excellence.

About the Opportunity

This is an onsite/in-office Regional External Affairs Consultant (REAC) position supporting all or parts of Mercer, Lawrence, Beaver, Allegheny, Clarion, Washington, Venango, Forest, and Crawford counties. The consultant will liaise with local elected officials, EMA, and emergency responders across the service territory. The reporting location is somewhere in the West Penn Power or Penn Power service territories.

Responsibilities

• Build trusting, supportive relationships with all FirstEnergy departments operating within the assigned territory
• Work in support of projects relating to FirstEnergy Transmission and other internal stakeholders
• Act as the key company representative while working with all customers and constituents to ensure the highest level of customer service and satisfaction
• Manage local public relations activities in concert with company communication strategies, including information on programs, outage status reporting and restoration updates, reliability and construction projects, rate cases, etc.
• Partner with the FirstEnergy Foundation and Communications on company public relations activities, including strategic charitable contributions, reliability issues and projects
• Commit resources to satisfy the business needs of the public and constituents on issues consistent with company business strategies
• Attend evening council meetings and events to provide updates on Company initiatives for the communities served
• Ensure that all company strategies are advanced through the appropriate constituencies
• Provide input, competitive intelligence and feedback on local perspectives pertaining to company performance and company strategies
• Partner with State and Federal Affairs, and the company's Regulatory groups to leverage key contact relationships with federal, state, community and local officials to successfully manage and advance political and regulatory strategies in concert with the company's Rates, Regulatory Affairs and Economic Development groups
• Act as a proactive and responsive resource within the region to lead communications to strategic partners and customers throughout the year and particularly during outage and storm related events, identifying and resolving problems before they become major issues
• Actively seek and share knowledge of industry trends, competitors, etc., that affect FirstEnergy
• Provide updates to public officials on outages, road closures and critical facilities during the storm response process within the Incident Command System
• Model FirstEnergy's core values of Integrity, Safety, Accountability, Performance Excellence, and Stewardship

Qualifications

• Bachelor's degree in business administration, Engineering, Marketing, Communications, Political Science, Public Relations or comparable field with 10 years of related work experience is preferred. In lieu of a bachelor's degree, 12 years of related work experience is required. Related work experience includes positions in public relations, marketing, communications, and customer relations with emphasis on demonstrated problem solving skills and customer service
• Exceptional relationship management, leadership and teamwork skills
• Excellent written and oral communication skills
• Demonstrated ability to function with minimum direction using a broad range of discretion to meet strategic objectives
• Outstanding public relations skills to ensure cooperation from public officials and civic organizations on matters vital to the company
• Able to attend meetings and events before and after normal working hours, including weekends
• Able to work extended hours, particularly during storms, with little notice
• Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint, Teams, Dynamics 365 and Word)

Benefits & Compensation

FirstEnergy offers a total rewards philosophy which includes:

• Competitive pay plus incentive compensation
• Company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• Choice of medical, prescription drug, dental, vision, and life insurance programs
• Skills development training with tuition reimbursement

For more information about all employee rewards programs, visit www.firstenergycorp.com.

Workforce Diversity

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Note: No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all business activities. FirstEnergy ensures employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. The company's goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety through world-class safety standards.