IT Support Specialist

General Description

• Monitor daily operations, including server, hardware, software and enterprise systems
• Evaluate current applications and make recommendations for improvement, as needed
• Configure user devices and system access
• Administration of and for Microsoft Dynamics 365 ERP system
• Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization
• Stay up to date on technology advancements
• Perform quality work within deadlines with or without direct supervisor
• Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations
• Train employees on use of many different types of software
• Write required Standard Operating Procedures (SOPs) for computer operations
• Complete monthly Preventive Maintenance tasks for specified machines
• Manage IT assets and inventory system
• Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)
• Further responsibilities and duties as deemed necessary

Work Experience & Education Requirements

• Excellent analytical and problem-solving skills
• Experience with Dynamics 365 (preferred)
• Proficient in MS Suite of products including Office365, Server, and Exchange
• Strong verbal/written communication skills
• Attention to detail
• Positive attitude, good judgment, and excellent time management skills
• Bachelor's degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment