ERP Support Specialist
Gfs Chemicals IncERP Support Specialist
GFS Chemicals is seeking an ERP Support Specialist to join our RAC Division at our Powell location.
Compensation & Benefits
- Salary range: $70,000 to $80,000 per year, based on experience
- 401(k) with profit sharing
- Health Savings Account with 2:1 company match
- Paid time off
- Company-paid life insurance and AD&D coverage
- Medical, vision, and dental insurance
- Additional benefits
About the Role
The ERP Support Specialist supports the business by responding to ERP support tickets in D365 F&O and related integrated ISVs. The role focuses on troubleshooting issues, identifying root causes, and delivering effective solutions while ensuring system integrity and best practices. It bridges operations and the ERP team by analyzing needs, resolving tickets, and recommending improvements. The role also contributes to F&O implementation and the ongoing support and evolution of the application.
Key Responsibilities
ERP Support & Analysis
- Respond to and resolve ERP support tickets in D365 F&O and integrated ISVs
- Troubleshoot issues, replicate scenarios, and identify root causes
- Act as a functional and potentially technical subject matter expert for D365 F&O (finance and supply chain) and integrated ISVs
- Analyze business needs and recommend effective solutions
- Conduct business process analysis and translate requirements into functional design documents
Design, Configuration & Enhancements
- Configure D365 F&O in accordance with business needs and Microsoft best practices
- Support small enhancements related to ticket resolution: communicate with external developers and consultants to address gaps and best practices
- Contribute to F&O implementation and system improvements
Testing & Deployment
- Support UAT planning and execution, including test case creation, defect triage, and resolution
- Collaborate with internal teams, consultants, and developers on integrations, customizations, and data migrations
Training & Continuous Improvement
- Deliver end-user training, documentation, and knowledge transfer
- Identify trends and recommend process or system improvements
Governance & Standards
- Work with cross-functional teams to ensure changes follow system standards, governance, security, and data requirements
Qualifications & Requirements
Education & Experience
- Bachelor's Degree in related field plus 1–2 years' experience highly preferred
- Preferred Microsoft certifications in Dynamics D365 Finance/Supply Chain
Core Skills
- Willing to learn new functionality, modules, technical and functional skills
- Analytical and problem-solving skills
- Ability to communicate with cross-functional teams
- Ability to summarize and recount resolutions to issues/bugs
- Writing skills for user documentation
- Time management, ability to self-prioritize
- Required: Experience with D365 F&O
- Required: SharePoint, Visio, PowerPoint, Word, Excel
- Preferred: Sana or any ecommerce platform
- Preferred: Sales tax platform – Avalara, CCH, Vertex
- Preferred: SQL, Power Platform
- Preferred: Experience with associated tools and technologies such as SQL Reporting Services or Microsoft Power Platform
About GFS Chemicals
GFS Chemicals is a family-owned and operated business based in Columbus, Ohio, serving customers worldwide since 1928. As an established yet close-knit family business, GFS is built on a legacy of quality, service, integrity, and innovation in the fine and specialty chemicals market. The company is committed to fostering a workplace where safety, collaboration, and continuous improvement are part of how business is done every day.
Core Values
- Safety First — Committed to the safety of employees and the community
- Reliable High Quality — Dedicated to delivering exceptional quality in everything we do
- Adaptability — Adjust to new situations and challenges with a positive mindset, demonstrating flexibility and resilience in the face of change
- Continuous Improvement — Take initiative by seeking new and better ways of improving processes, skills and technology
- Trustworthy Family Business — Maintain high ethical standards and take responsibility for actions and outcomes
- Collaborative Engagement — Build deep relationships with customers and employees, work together to understand and meet their specific needs, combining customer feedback and employee expertise for better outcomes
Additional Information
- GFS Chemicals will only employ individuals who are legally authorized to work in the United States. Sponsorship is not available for this position.
- EEO/AA/M/F/VETS/Disabled
- No agency inquiries, please
About Gfs Chemicals Inc
GFS Chemicals Inc, formerly the G. Frederick Smith Chemical Company, is a privately owned fine and specialty chemical company that manufactures and supplies chemicals and analytical materials. It operates through three divisions covering organic specialty materials, inorganic specialty materials, and analytical reagents and research chemicals, and serves customers in over seventy countries.
Interested in this role?
Apply now to join Gfs Chemicals Inc.