Dynamics365 Customer Insights Technical Consultant
InitiumsoftDynamics 365 Customer Insights Technical Consultant
Location/Mode: Portugal or Spain (Remote) Schedule: 09:00 – 18:00
About Initium Software
Initium Software is not a traditional consultancy; we are strategic partners connecting top technical talent with the most challenging and innovative projects in the market. We believe in real impact through technology. If you are motivated by digital innovation, optimizing user experience at scale, and being part of a community where your ingenuity shapes the future, this is your place.
We are looking for elite technical talent capable of revolutionizing marketing automation strategies and customer data management. Are you ready for the challenge?
Your Mission
As a Dynamics 365 Customer Insights Technical Consultant, you will be the absolute owner of the architecture, configuration, and continuous optimization of Microsoft Dynamics 365 Customer Insights – Journeys. Your role and mission in the company will include:
- Design and govern advanced audience segmentation strategies using real-time behavioral data
- Orchestrate and optimize high-impact omnichannel automated campaigns (Email, SMS, Push Notifications, and WhatsApp)
- Ensure technical excellence in channel infrastructure (SPF, DKIM, DMARC configuration) and campaign deliverability
- Lead regulatory compliance by implementing consent management and privacy processes adapted to GDPR
- Drive decision-making through the design of dashboards, performance KPIs, and advanced analytics
- Collaborate closely with sales, marketing, CRM, and data teams to co-create integrated solutions
Essential Skills
- Experience: More than 8 years of solid track record in technical or consulting roles
- Technical Expertise: Deep experience in configuring and administering Dynamics 365 Customer Insights – Journeys
- Data Management: Strong knowledge of Dataverse and customer data management
- Deliverability and Security: Mastery of email deliverability concepts and security configurations (SPF, DKIM, DMARC)
- Languages: Advanced English (C1) and fluent Spanish (essential for global communication and regional client interaction)
- Compliance Mindset: Clear understanding of customer data privacy regulations (GDPR)
Desirable Skills
- Practical experience with Dynamics 365 Customer Insights – Data
- Knowledge of the Power Platform ecosystem (Power Automate, Power BI, Power Apps)
- Experience integrating Customer Insights solutions with CRM, ERP, or third-party platforms through Azure APIs
- Skills with WhatsApp Business integrations
- Official certifications: Microsoft Certified: Dynamics 365 Customer Insights or Power Platform Functional Consultant Associate
- Experience working in Agile environments and passion for learning, sharing ideas, and evolving with the team
Impact Measurement
- Monthly achievement of project efficiency objectives
- Effective alignment and execution of the technology strategic plan
Benefits
- Competitive Compensation: Fixed salary commensurate with your elite technical experience
- Real Flexibility: Remote work mode according to your location in Portugal or Spain
- Cutting-Edge Culture: Autonomy, collaboration, and dynamism in every project
- Exponential Growth: An environment where your initiative is valued, your impact is recognized, and we truly invest in your professional growth and continuous learning
At Initium we don't just develop technology: we create an environment where people can evolve, contribute value, and leave a mark.
About Initiumsoft
Initium Software (Initium Software SL) is a Spanish IT services and consulting company that designs, builds, and operates digital solutions for organizations. Its work is organized into divisions covering digital solutions (architecture, development, and integrations), consulting, BPO and staff augmentation, and SaaS products, with stated industry experience in banking, insurance, fintech, e-commerce, telecommunications, and media.
Interested in this role?
Apply now to join Initiumsoft.