Dynamics CE Solution Architect

About Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

About the Role

The Dynamics CE Solution Architect is responsible for driving and executing the design and configuration of Microsoft Dynamics 365 CRM. This is an opportunity to work within one of the fastest growing Managed Services Providers, with a company dedicated to the ongoing success and growth of employees and continued business success of the customers we support.

Duties and Responsibilities

• Manage small to large size implementations with ample experience with agile implementation methodologies
• Lead client meetings to gather business requirements and map the requirements to the solution capabilities
• Perform gap analysis from requirements gathered to proposed solution
• Write functional specification for all custom functions and integrations, enabling developers to write necessary custom code
• Design and when needed, execute data conversion for all relevant data into Dynamics 365 CRM as per functional requirements
• Manage and where needed, participate in all tasks relating to feature testing, solution testing, and user acceptance testing
• Develop client specific training materials and lead end user training for clients in a one on one, online seminar and classroom style settings
• Provide application support for clients
• Exemplify professional, clear, timely communication in all interactions, able to win the trust of the client and become their trusted advisor
• Coach more junior resources
• Support the sales efforts by providing input to prospect questions and prepare and execute product demos

This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.

Education

• High School Diploma required
• Bachelor's degree in related field from an accredited college or university preferred
• In lieu of a Bachelor's degree, 3 years of experience in the same or closely related field/occupation may be counted towards 1 year of education
• Dynamics 365 CRM certification preferred (Configuration and Customization, Sales, Service, Marketing, Field Service, Professional Service Automation)

Experience

• Customarily has at least 5 years of customer facing project management or client engagement experience
• Customarily has at least 5 years of technical experience
• Demonstrated experience with designing and implementing integrations, solid understanding or integration requirements between CRM and ERP systems preferred
• Demonstrated experience in business process design and documentation as they pertain to Dynamics 365 CRM, including Sales, Service, Field Service and Professional Service Automation preferred
• Experience with Power BI and/or other reporting solutions relative to Dynamics 365 CRM a plus
• Vertical Knowledge a plus (finance / manufacturing / healthcare / etc.)

Skills and Attributes

Synoptek core DNA behaviors:

• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
• Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative

Additional attributes:

• Deep business knowledge, able to elaborate on firsthand experiences
• Ability to understand business requirements and translate those into system configuration

Working Conditions

• Work is performed primarily in an office or remote environment; final location is determined by business need
• May be subject to time constraints and tight deadlines
• May require occasional travel
• We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals

Equal Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.