Dynamics 365 Platform Architect

About the Role

Troon is seeking a skilled Microsoft D365 Platform Architect & Hands-on Developer to join our team. The ideal candidate will have extensive experience in implementing, customizing, and optimizing Microsoft Dynamics 365 solutions, with primary focus on CRM/Customer Engagement (CE), Integrations & Environment Management. You will work closely with stakeholders to understand business requirements and translate them into technical solutions.

As a hands-on developer, you will play a key role in the design, development, and customization of Microsoft Dynamics 365 (D365) solutions to meet the unique needs of our organization. This role requires a deep understanding of D365 architecture, customization capabilities, and development tools, as well as strong programming skills and a commitment to delivering high-quality solutions.

Key Responsibilities

Leadership & Architecture Design

• Develop and implement architectural solutions for Dynamics 365 CE ensuring best practices in scalability, security, and performance
• Design overarching system architecture including other systems that integrate with F&O such as CE and/or UKG
• Oversee & review internal & external development to ensure high quality delivery according to approved design specifications

Environment Management

• Orchestrate & manage all code deployments/releases on the D365 Platform (CRM/FnO/Integrations)
• Manage 6 current environments – upgrades & refreshes
• Manage integrated applications – upgrade & test as needed
• Implement & adhere to SDLC Best Practices & Processes

Solution Development

• Design, develop, and implement customizations and extensions to the D365 platform using tools such as Power Platform, Power Automate, Power Apps, and Azure DevOps
• Develop integrations between D365 and other systems or applications, leveraging APIs, web services, and middleware
• Customize CE forms, views, workflows, and reports to meet business requirements
• Write and maintain clean, efficient, and well-documented code following best practices and development standards
• Design, implement & maintain integrations between Dynamics 365 and other systems (e.g., ERP, CRM, third-party applications) using APIs and middleware

Technical Analysis & Design

• Provide technical support to D365 users, troubleshooting issues and resolving problems in a timely manner
• Collaborate with business analysts, stakeholders, and end-users to gather requirements for new enhancements as well as bug fixes and translate them into technical solutions
• Conduct technical feasibility assessments and provide recommendations for solution design and architecture
• Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams

Training & Mentorship

• Train and mentor junior developers and team members on Dynamics 365 best practices and new features

Testing & Documentation

• Develop and execute test plans and scripts to ensure the quality and stability of D365 customizations and integrations
• Share test plans with BAs to help build robust QA & Regression Test Suite
• Troubleshoot and resolve issues encountered during testing, deployment, or production use

Continuous Improvement

• Stay up to date with the latest updates, features, and best practices related to D365 development
• Identify opportunities to optimize and enhance existing D365 solutions to improve performance, usability, and scalability
• Lead & participate in code reviews, knowledge sharing sessions, and other collaborative activities to foster a culture of continuous improvement
• Streamline processes – from technical deployments & environment management to business app usability

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of experience in Microsoft Dynamics 365 CE development and architecture with an integrated Dynamics 365 F&O environment
• 5+ years of experience in D365 Platform environment management
• Experience with Dynamics 365 integrations using Microsoft Dataverse and other third-party connectors
• Proven experience as a software developer or similar role, with specific experience developing solutions on the D365 platform – specifically CE
• In-depth knowledge of D365 customization and development tools, including Power Platform, Power Automate, Power Apps, and Azure DevOps
• Expertise in D365 architecture, configuration, customization, and integration with other enterprise systems
• Strong programming skills in languages such as C#, JavaScript, .NET, TypeScript, and SQL
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Certificates & Licenses

• Microsoft certifications in Dynamics 365 or related technologies (e.g., MB-400: Microsoft Power Apps + Dynamics 365 Developer) are a plus

Job Knowledge, Skills, and Abilities

• Must be a self-starter with the ability to take initiative and drive positive changes
• Ability to study, analyse and interpret complex information in order to improve practices or develop new approaches
• Must be a problem solver and critical thinker that can challenge preconceived notions, observe, research and interpret data and process results to drive process improvement and innovation
• Proven track record of successful involvement in Dynamics 365 accounting software improvements and implementations
• Experience and maturity to handle confidential and sensitive data and information
• In-depth understanding of CRM Systems, power apps, flows, business processes, industry standards & internal controls
• Must be able to distil complex concepts and communicate effectively to both executive sponsors and end users, and technical and non-technical team members and customers