D365 TECHNICAL SUPPORT ADM

D365 F&O Administrator

Requirements

• Bachelor's degree in Business or Information Systems
• 5+ years D365 F&O Application Support experience
• Experience with systems integration
• Experience supporting cloud-based solutions (private and public)
• Advanced troubleshooting skills across software and infrastructure components
• Good communication skills
• Proven track record of out-of-the-box thinking
• Effective written and verbal communication skills and excellent interpersonal skills

Essential Functions

• Knowledge of Microsoft Dynamics D365 Finance & Operations Modules & Tools
• Create and maintain D365 F&O Environments
• Create and maintain D365 F&O Batch Jobs
• Create and maintain D365 F&O Security Roles (Security Roles Assignment)
• Create and maintain D365 F&O Business Process Workflow
• Managing DevOps Pipeline & Task
• Managing code movement between environments
• Collaborate with Developers, Integrators, and Business Partners for System Enhancement/Upgrades
• Work collaboratively with team members to troubleshoot and resolve D365 F&O issues
• Managing code deployment from QA, UAT & Production environments
• Continue monitoring & fine-tuning performance for D365 F&O instances
• Help team ensure compliance with IT policies and procedures
• Escalate issues / options / risks / awareness and facilitate technical sessions / issue resolution
• Skilled with knowledge transfers / handoffs (e.g., support transition / knowledge)
• Ability to support / troubleshoot complex integrations and data
• Ability to program for support activities / small enhancements and support of project
• Proactively learn and utilize new technologies, concepts, and procedures as appropriate to project requirements
• Ability to work with geographically dispersed teams

Other Functions

• Managing the security component related to Environment setup
• Microsoft Azure/Active Directory
• SharePoint Configuration and Administration
• SDLC: Agile and waterfall processes, quality assurance, testing, bug identification and remediation
• Problem solver with great communication skills and user support
• Strong organizational skills and ability to handle multiple simultaneous projects
• Identify continuous improvement opportunities for assigned systems and processes
• Manage and maintain system integrations to other internal and external systems
• Business Analyst interaction for the purpose of design and implementation of new systems and troubleshooting problems with existing systems
• End-user interaction as needed
• Assisting with reviewing the plans and monitoring the execution of testing
• Must be able to assist / coordinate on vendor management activities
• Stays informed of current industry trends and emerging technologies and keeps skills current on modern technologies and tools

Desired Knowledge & Experience

• Familiar with Microsoft Dynamics 365 F&O Programming language X++
• Understanding Extension (Classes, Table, Form, Query etc.)
• Understanding Integration service (DMF, OData, Custom Service, Webservice, Biztalk)
• Microsoft Visual Studio
• Microsoft .NET C# and key frameworks
• Experience with Microsoft Azure Platform (Azure Service Bus, Logic App, PowerApps, Event Hub, Power Automate, etc.)
• Power-BI Reporting, Azure Data Lake
• Azure DevOps
• Agile Methodology & Knowledge
• Familiar with all phases of D365 F&O software development life cycle using a combination of Azure DevOps and LCS
• Message Services (SOAP / REST, XML, JSON, EDI)
• HTML 5 / Responsive Design
• Azure SQL Server, SQL Server, Oracle, Teradata, Azure Data Lake, MongoDB, CosmoDB
• Messaging technologies
• Cloud Knowledge (Azure/AWS)
• Version Control (Azure DevOps, GitHub, TFS)
• API technologies
• Test Driven Development
• Understanding of SCLC processes
• Confluence
• Jira Work Management
• M365 TEAMS
• MS Project
• MS Visio