BUSINESS PROCESS MANAGER - SHIP MANAGEMENT (BASED IN INDONESIA)
Meratus GroupAbout Meratus Group
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.
We are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.
We foster a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics.
Position Overview
This role ensures that workshop operations, fleet management, and crew management processes are standardized, efficient, compliant, and aligned with MTM Group strategy.
Responsibilities
- Develop and maintain BPM framework, standards, and policies across MWK, MSM, and MCT
- Conduct end-to-end process mapping, documentation, and re-engineering for:
- MWK: Ship repair, conversion, and technical workshop operations
- MSM: Fleet maintenance, docking, and technical management
- MCT: Recruitment, certification, deployment, and crew welfare
- Lead process improvement initiatives (Lean, Six Sigma, Kaizen) to reduce turnaround time, minimize waste, and enhance service quality
- Oversee BPM-related projects from inception to completion, ensuring timelines, budgets, and deliverables are achieved
- Integrate digital solutions (ERP, workflow automation, RPA) to support workshop, fleet, and crew operations
- Establish KPIs and dashboards to monitor workshop efficiency, vessel uptime, and crew readiness
- Ensure compliance with regulatory standards such as ISM, SOLAS, MARPOL, STCW, MLC 2006, and ISO requirements
Requirements
- Bachelor's degree in Industrial/Mechanical/Marine Engineering, Maritime Operations, Business Administration, or related field
- At least 5 years in business process management, operational excellence, or transformation roles
- Exposure to at least two of the following: shipyard/workshop operations, fleet management, or crew/manning operations
- Professional certifications (Lean Six Sigma, PMP, ISO Auditor) are an advantage
- Proficiency in BPM tools (BPMN, Visio, FIGMA)
- Knowledge of ERP systems (e.g., Microsoft Dynamics 365) and maritime regulations
- Willing to relocate to Indonesia
Disclaimer
Meratus is committed to ethical hiring practices. Our recruitment process is free of charge. We do not request any payment from candidates at any stage of the recruitment process. Beware of fraudulent job offers in our name.
For more information about this vacancy or the company, visit https://www.meratus.com/
About Meratus Group
Meratus Group is an Indonesian maritime and logistics integrator that operates container liner shipping services connecting major Indonesian ports with domestic and international destinations. Beyond container shipping, the company provides integrated logistics, freight forwarding, terminal operations, warehousing, ship charter and management, and coal/tug-and-barge transport.
Interested in this role?
Apply now to join Meratus Group.