Technical Delivery & Governance Manager

Technical Delivery & Governance Manager

Position: Technical Delivery & Governance Manager Reporting to: Head of IT Operations Location: Dublin 1 (Hybrid) Contract type: 12 month Fixed Term Contract Salary: €80,000–€85,837

Role Overview

The Technical Delivery & Governance Manager is responsible for driving the successful execution of technology projects and ensuring robust operational governance across our infrastructure ecosystem. A critical component of this role is the strategic management, compliance monitoring, and performance oversight of our Managed Service Provider (MSP).

This role operates at an oversight and coordination level — bridging the gap between strategic business requirements, technical implementation, and external technical partners.

Key Responsibilities

Managed Service Provider (MSP) Administration & Governance

• Act as the primary operational contact and escalation point for the Managed Service Provider (MSP)
• Monitor and govern MSP performance against SLAs and KPIs, driving service quality and accountability
• Lead regular service reviews and oversee adherence to ITIL processes (Incident, Change, Problem Management)
• Ensure effective onboarding and lifecycle management of services delivered by the MSP
• Maintain and enforce standards across architecture, documentation, and operational procedures
• Oversee audit readiness, ensuring compliance with IT policies, GDPR, and governance requirements
• Act as key liaison for internal and external IT audits, managing evidence and control assurance
• Own and govern Disaster Recovery and Business Continuity planning, including testing and MSP readiness
• Drive organisational standards for data classification, environment management, and operational consistency

Cloud Infrastructure Governance & Architecture Oversight

• Define, implement, and maintain governance frameworks within Microsoft Azure (including Azure Policy, Cost Management, and Resource Tagging strategies)
• Review and validate architectural designs and infrastructure changes proposed by external vendors to ensure alignment with organisational security and compliance standards
• Lead cloud optimisation initiatives, tracking consumption metrics and driving cost-efficiencies across Azure tenants
• Collaborate with cybersecurity teams to ensure external partners maintain the integrity of tenant security boundaries and conditional access policies

Technical Project Management & Delivery

• Act as the technical project manager for infrastructure migrations, cloud transformations, and application ecosystem modernisations
• Define project scopes, manage timelines, map resource allocations, and mitigate technical risks in collaboration with internal stakeholders and external delivery teams
• Coordinate technical discovery sessions, technical control readiness assessments, and system integration designs
• Manage the decommissioning process of legacy environments alongside the onboarding of modern enterprise platforms
• While this is primarily a governance, delivery, and architectural role, the successful candidate must possess a 'hands-on' pragmatic capability. They must be comfortable navigating Azure tenants, SaaS portals, and advanced configurations directly to validate vendor delivery, audit compliance, or lead high-level technical discovery

Service Delivery & Stakeholder Engagement

• Operate with a high degree of autonomy to deliver outcomes, resolve complex issues, and maintain stable environments
• Manage and prioritise multiple high-impact tasks in a fast-paced environment, aligning work to business risk and urgency
• Deliver a professional, customer-focused IT service, communicating complex technical concepts clearly to a range of stakeholders
• Build strong relationships with end-users and leadership, ensuring a collaborative and solutions-oriented approach

Corporate Responsibilities

• Ensure all activity is aligned to Clúid's values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• Exercise discretion at all times
• Demonstrate high standards regarding both Clúid's and your own wellbeing, health and safety requirements

Person Specification

• Strategic and governance-focused, with the ability to operate across complex, multi-vendor environments
• Strong stakeholder engagement and communication skills, translating technical concepts into clear business outcomes
• Proven ability to lead and structure technical delivery aligned to organisational objectives
• Analytical, organised, and commercially aware, with a focus on governance, compliance, and value
• Broad understanding of enterprise architecture, including cloud, SaaS ecosystems, integration, and data governance

Experience & Qualifications

Essential

• Significant experience in IT operations within complex, multi-vendor environments, including managing Managed Service Providers (MSPs)
• Demonstrated capability in leading large-scale technical implementations or cloud migrations from design through to operational readiness
• Strong working knowledge of ITIL and service governance frameworks, including Change Management, SLA/KPI oversight, and service review processes
• Robust understanding of Microsoft Azure (including Entra ID/Azure AD, security, and cost optimisation), with a focus on governance and best practice
• Proven experience in designing, implementing, and testing Disaster Recovery (DR) and Business Continuity (BCP) frameworks in cloud or hybrid environments
• Ability to plan, coordinate, and deliver technical initiatives in a structured and outcome-focused manner

Desirable

• Microsoft Azure certification(s)
• Project Management certification (e.g. PRINCE2, PMP)
• ITIL accreditation
• Familiarity with enterprise integration patterns and middleware platforms
• Experience working with and governing the Microsoft SaaS ecosystem (including Dynamics 365, Power Platform, and M365) and its integration with Azure cloud infrastructure

About Clúid

Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Why Choose Clúid?

At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace
• Flexible Working Arrangements: We support work-life balance with flexible working options and hybrid working options
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities
• Employee Benefits: 25 days annual leave plus 3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave
• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity

How to Apply

Apply by Friday 17th July 5pm.