Shop Manager Warranty/Fleet -Austin

Warranty/Fleet Shop Manager

About the Role

We are a fast-growing national company in the motor vehicle manufacturing industry. Our culture is built on collaboration, innovation, and continuous improvement. We provide superior customer service, supply only the best quality brands, and achieve the highest degree of certification.

We are seeking a high-performing, hands-on leader to launch and run our new shop as the Warranty/Fleet Shop Manager. Are you a builder, a problem solver, and someone who takes pride in doing things the right way? Join our team and be the technical backbone of the shop, turning a wrench, mentoring technicians, owning operations, and delivering top-tier results to our first responders.

Location

Austin, Texas 78665

Paid training may take place at one of our other locations in Dallas or Houston.

Compensation and Benefits

• $85,000 - $100,000 based on experience
• Full-Time - non-exempt
• Full Benefits (Medical, Dental, and Vision)
• 401(k) + Paid Time Off + Holidays
• Ongoing training and support
• The opportunity to build and grow a shop with a fast-moving national company

Qualifications

• 3–5+ years of hands-on vehicle upfitting experience (public safety, emergency vehicles, or fleet - preferred)
• Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Valid Texas Driver's License (required)
• Strong expertise in 12V electrical systems, wiring, and full vehicle builds (lighting, sirens, radios, consoles, etc.)
• Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control
• Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections
• Demonstrated leadership experience in a shop, service center, or technical team environment
• Ability to train, mentor, and develop technicians through hands-on guidance
• Comfortable interacting with customers, fleet managers, and public safety agencies
• Strong ability to read and interpret wiring diagrams, schematics, and technical manuals
• Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously
• Proactive communicator who can provide status updates, identify risks early, and coordinate with cross-functional teams (sales, service, operations)

Job Duties

• Execute full vehicle upfits (lighting, sirens, consoles, radios, cameras, partitions, wiring) from intake through final QC and delivery
• Diagnose and repair electrical/system issues on existing builds — including warranty work, service calls, and customer-reported defects
• Lead all shop output across new builds and warranty work — enforcing consistent quality and workmanship standards
• Own daily workflow and scheduling to meet production targets and customer delivery commitments
• Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts
• Maintain proactive communication with sales and service teams on job status, risks, and timelines
• Ensure all customer-impacting updates are aligned internally before release (sales + warranty/service teams)
• Coordinate warranty claims and escalations with Central Texas' service team, maintaining visibility on all field issues
• Train and mentor technicians through hands-on guidance and daily oversight

Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.