Services Team Lead- D365 & Power Platform

Services Team Lead, Microsoft AI Business Solutions (Manila)

Requisition Number: 104974

Location: 10th and 11th Floor, Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 (Hybrid)

About Insight

• Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge
• $9.2 billion in revenue
• 14,000+ engaged teammates globally
• #20 on Fortune's World's Best Workplaces™ list
• Recognized as a Great Place to Work in 2022, 2023, 2024 and 2025
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 globally
• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries

The Role

As a Services Team Lead for Microsoft AI Business Solutions (Manila), you are a delivery-focused leader who combines deep functional and technical expertise in Dynamics 365, Power Platform, and Copilot Studio with strong people management and engagement leadership skills. You will be responsible for building, developing and operationalising the Manila-based AI Business Solutions delivery capability, ensuring that consultants, architects and contractors are deployed effectively across ANZ engagements and that delivery quality, utilisation and client satisfaction targets are consistently met.

What You'll Do

• Lead and manage the Manila-based AI Business Solutions team (Architects, Senior Consultants, Consultants and Contractors), owning day-to-day people leadership, performance management, coaching and career development
• Partner with the ANZ Delivery Lead to forecast capacity, plan resourcing and align Manila bench capability with the ANZ pipeline of Dynamics 365, Power Platform and Copilot Studio engagements
• Establish and uphold technical governance practices in Manila — design reviews, code reviews, ALM, deployment standards and quality gates — in collaboration with Principal Consultants and Architects in ANZ
• Translate complex business requirements into scalable, AI-enhanced solutions using Dynamics 365 (Sales, Customer Service, Field Service), Power Platform, and Copilot Studio
• Mentor team members in resolving complex functional, configuration, integration and AI-related design challenges
• Provide consulting services across the full delivery lifecycle: discovery, design, build, deployment, testing, documentation, hypercare and transition
• Manage scope, effort, escalations and stakeholder expectations within commercial, technical and timeline constraints, escalating risks to the ANZ Delivery Lead in a timely manner
• Represent Insight as a functional/technical leader in client-facing forums, building trusted relationships with ANZ engagement stakeholders and identifying opportunities to grow accounts

Requirements

• Bachelor's Degree
• 12+ years' experience in functional/technical consulting roles within a professional services or enterprise delivery environment, including 2+ years leading or coordinating delivery teams
• Strong hands-on experience with Microsoft Dynamics 365, including configuration, customisation and integration across business applications
• Expert-level understanding of at least two Dynamics 365 First Party Applications (e.g., Sales, Customer Service, Field Service)
• Advanced proficiency in Power Platform — Power Automate, Canvas Apps and Model-driven Apps — with proven experience designing and deploying scalable solutions
• Best-practice implementation of Application Lifecycle Management (ALM) for Power Platform and Dynamics 365
• Experience with complex CRM configuration, customisation, integration and data migration
• Proven ability to translate client business processes into Microsoft solutions across Dynamics 365, Power Platform and Copilot Studio
• Demonstrated people leadership experience — performance management, coaching, career development, hiring and capability uplift
• Excellent written and verbal English communication skills, with the ability to engage ANZ-based clients and Insight stakeholders confidently across time zones

Benefits

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid work arrangement
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year
• Health, dental, vision, and PTO benefits

About the Company Culture

Insight is not just a tech company; it is a people-first company. The company believes that by unlocking the power of people and technology, it can accelerate transformation and achieve extraordinary results. Core values of Hunger, Heart, and Harmony guide everything the company does, from building relationships with teammates, partners, and clients to making a positive impact in communities.

Equal Opportunity

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match—we still want to hear from you!