Service Delivery Manager - Microsoft Dynamics 365
TietoevryAbout Vivicta
As of 2 September 2025, Vivicta (former Tietoevry Tech Services) operates as a standalone company under its new brand. Vivicta is your trusted Nordic transformation partner, making everyday easier through technology.
About the role
As Service Delivery Manager, you are the customer's primary contact point with overall responsibility for service delivery — from operational quality and stability to further development and value creation.
You will build strong customer relationships, ensure that deliveries maintain high quality, and help customers realise benefits through modern management of their Dynamics 365 solutions. The role involves close collaboration with customers, consultants, architects and specialists across the organisation.
The future RUN model
Traditional management is changing. AI agents, Copilot and automation will become a natural part of how services are monitored, improved and delivered.
At Vivicta, we believe the future RUN model is about more than support and SLAs. It is about proactive services, automated work processes, intelligent agents handling routine tasks, and continuous optimisation of the customer's platform.
As Service Delivery Manager, you will have a central role in helping our customers adopt these capabilities and convert new technology into measurable value.
Your responsibilities
- Own and further develop customer relationships within Managed Services
- Monitor SLAs, KPIs and delivery quality
- Drive governance, steering meetings and improvement initiatives
- Coordinate deliveries across functional and technical teams
- Handle risk, deviations and escalations
- Identify opportunities for AI, Copilot and automation in the customer's processes
- Contribute to continuous development of our services and future delivery models
What we are looking for
- Experience as Service Delivery Manager, Customer Success Manager or equivalent role
- Experience with Managed Services, Application Management or management of business-critical solutions
- Ideally experience with Microsoft Dynamics 365 or other ERP/CRM platforms
- Confident in dialogue with management, business and IT
- Understand the connection between technology, delivery quality and business value
- Structured, proactive and relationship-strong
- Good communication skills in Norwegian and English
Why Vivicta?
You will have the opportunity to be part of building the future of service delivery. You will be part of a strong Microsoft environment with high expertise in Dynamics 365, AI, Copilot and business applications, and you will have significant influence on how modern Managed Services should develop in the coming years.
We are not just looking for a Service Delivery Manager. We are looking for a person who wants to redefine what Managed Services should be in an AI-driven world. You ensure that the delivery works — and that it actually matters to the customer.
How to apply
Click 'Apply' and complete our short application form to get started. Alternatively, apply via LinkedIn to automatically populate your details using your profile.
For an informal chat, contact Elise Karita Halorsrød on elise.halvorsrod@tietoevry.com
Other information
- Background checks are performed for all final candidates
- Vivicta values diversity and welcomes applicants of all genders, ages, abilities, ethnicities, orientations, beliefs and backgrounds
- Vivicta does not respond to inquiries from recruitment agencies
About Tietoevry
Tietoevry is a Nordic technology and digital services company. It was created in 2019 through the merger of the Finnish company Tieto and the Norwegian company EVRY. The company provides IT and software services, including consulting, application implementation and modernisation, to business and public-sector customers.
Interested in this role?
Apply now to join Tietoevry.