Senior Sales Operations Specialist

Senior Sales Specialist – Corporate Functions

About the Role

As a Senior Sales Specialist on our Corporate Functions team, you ensure processes run efficiently, bring clarity, and provide dependable support to the heart of the company. Your steady execution, creative problem-solving, and commitment to quality create a foundation that allows innovation to happen and success to grow.

Key Responsibilities

Customer Relationship Management

• Deliver a first-class customer support experience.
• Develop a strong understanding of customer needs and processes; act as the "voice of the customer" and partner with internal teams to resolve issues.
• Maintain and improve customer satisfaction in collaboration with field sales.

Opportunity & Pipeline Management (Dynamics 365)

• Manage and track the opportunity pipeline for assigned customers in CRM (Microsoft Dynamics 365).
• Support customer requests related to opportunities (e.g., quotes, sample delivery, availability, product data, forecasting).
• Ensure data completeness and accuracy throughout the Quote-to-Cash process.

Quoting

• Respond to RFQs in a timely manner, aligned with field sales, marketing, and the pricing office.
• Ensure quote consistency and accuracy by referencing global quote history, VPA, and other data sources.
• Partner with customers and internal stakeholders to resolve pricing/PO issues and manage credit/debit notes.
• Support the VPA process as needed.

Sales Forecasting

• Forecast monthly, quarterly, and annual revenue for assigned accounts by analyzing order patterns, launches, product/project changes, relocations, and transferred business.
• Collaborate with customer plants and purchasing teams to resolve forecast discrepancies quickly.
• Review forecasts regularly with sales management and provide reporting as required.

Product Lifecycle Management

• Serve as the primary customer interface for product lifecycle topics; coordinate with internal stakeholders (account management, logistics, quality, marketing) to provide timely, accurate information.
• Plan and manage new product launches to ensure a seamless customer experience.
• Execute product changes and discontinuations on schedule to support smooth transitions and profitability targets.

Sample Support

• Manage customer sample requests end-to-end.
• Coordinate with the sample center and marketing to resolve lead-time/availability constraints.
• Track on-time sample delivery to support key customer milestones.

Accounts Receivable Support

• Monitor accounts receivable for assigned customers and help resolve credit issues in alignment with Infineon's Credit & Collections team.
• Provide clarification on payment terms, price discrepancies, and credit/debit memos as needed.

Data Analytics & Reporting

• Track and analyze key metrics including pipeline, revenue, and forecast performance across sales channels.
• Produce reports and presentations using tools such as Excel, PowerPoint, SAP, Tableau, and others as needed by sales and leadership.

Required Qualifications

• Bachelor's degree in Business Administration, Economics, Accounting, or a related field.
• 5+ years of experience in inside sales, sales operations, or a comparable business function.
• Strong team player with initiative and the ability to work independently.
• Proven ability to develop simple, scalable solutions to complex business challenges.
• Excellent organizational skills and attention to detail; ability to manage multiple priorities.
• Ability to communicate analytical insights clearly in both written and verbal formats.
• Strong Microsoft Office skills (Word, Excel, PowerPoint).

Preferred qualifications:

• Experience with SAP, CRM tools (including Microsoft Dynamics 365), Tableau, and JDA S&OP.

Compensation

Livonia, MI

• Minimum base salary: $77,100 per year
• Maximum base salary: $106,000 per year
• All employees are eligible to participate in an incentive plan.

About Infineon

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals.

Equal Opportunity & Diversity

Infineon Technologies Americas Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

We embrace diversity and inclusion and welcome everyone for who they are. We offer a working environment characterized by trust, openness, respect and tolerance. We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Employment Requirements

Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all on-boarding documents.

In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. This offer is contingent upon Infineon's ability to satisfy these export control laws as related to your employment and anticipated job activities. The decision whether or not to submit and/or pursue an export license to satisfy this contingency, if applicable, shall be at Infineon's sole discretion.

Infineon Technologies takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Infineon or any of our affiliates.