Senior Microsoft Dynamics 365 Functional Consultant
CapgeminiAbout the Role
As a Senior Microsoft Dynamics 365 Functional Consultant, you are the bridge between business ambition and technical delivery. You shape solutions that fit clients' long-term goals by translating complex needs into intelligent, scalable Dynamics 365 and Power Platform experiences. Your influence spans stakeholder workshops to backlog ownership — directly impacting how global organizations transform their customer-facing operations.
About the Project
Capgemini's Digital Customer Experience (DCX) practice delivers intelligent, human-centered solutions for global enterprises and public sector organizations. You'll work in empowered Agile squads, owning the end-to-end lifecycle of business applications — from architecture to deployment — in a culture built on feedback and continuous learning.
Responsibilities
- Lead requirements gathering through workshops, interviews, and SME/Product Owner sessions to define business and functional needs
- Translate customer goals into future-proof solution designs in collaboration with Architects and Engineers
- Co-create and present AI-augmented platform concepts that inspire business stakeholders and unlock new capabilities
- Guide Product Owners in backlog structuring, writing Epics, Features, and User Stories (BDD where applicable)
- Advise on the right balance between configuration, customization, and AI-driven automation
- Act as a trusted advisor ensuring solutions align with the client's long-term organizational strategy
Requirements
- Hands-on knowledge of Dynamics 365 (Contact Center/Sales/Service) and Power Platform — including out-of-the-box capabilities, limitations, and licensing
- Familiar with Copilot Studio and AI Builder as tools to enhance business processes and customer experiences
- Skilled in translating business requirements into process designs and data models following Microsoft best practices
- Experienced in Agile delivery — sprint planning, backlog management, and writing well-structured User Stories
- Able to engage and influence stakeholders at all levels, from operational teams to C-suite
- Strong client-facing skills — building lasting relationships, facilitating workshops, and navigating complex organizational dynamics
- Analytical and adaptable, with an eye for identifying business transformation opportunities beyond the immediate scope
- Microsoft certifications related to Dynamics 365 (e.g., MB-210, MB-230)
Benefits
Health & Wellness
- Private medical care with Medicover with additional packages (dental, senior care, oncology) available on preferential terms
- Life insurance and 40+ options on NAIS benefit platform, including Netflix, Spotify or Sports card
Learning & Development
- Access to over 70 training tracks with certification opportunities (GenAI, Architects, Google) on NEXT platform
- Free access to Education First languages platform, TED Talks and Udemy Business materials and trainings
Work Environment
- Hybrid working model after completing onboarding — connect work from a modern office with ergonomic work from home
- Home office package including laptop, monitor, and chair
Community
- Community Hub with over 20 professional communities (Salesforce, Java, Cloud, IoT, Agile, AI and more)
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
About Capgemini
Capgemini is a French multinational information technology services and consulting company. It provides strategy and transformation consulting, applications and technology services, engineering, and operations (including business process outsourcing and managed services), with a focus on data, AI, cloud, and cybersecurity. The company works with clients across sectors such as financial services, manufacturing, telecommunications, retail, and the public sector.
Interested in this role?
Apply now to join Capgemini.