(Senior) Business Process Consultant & Solution Architect Microsoft 365 (m/f/x) - Service
ORBIS SEAbout ORBIS
ORBIS is an internationally active software and business consulting company that focuses on solutions from market leaders SAP and Microsoft. Founded in 1986, the ORBIS Group currently employs more than 950 people at national and international locations. The company has operated successfully in the market for over 35 years and grown steadily, driven by innovative spirit and confidence in the abilities of each individual.
The Role
As a (Senior) Business Process Consultant and/or Solution Architect (m/f/d), you will be the driving force behind holistic, AI-powered service solutions based on Microsoft Dynamics 365. You will take responsibility for the design and implementation of scalable solution architectures in the areas of Customer Service, Contact Centre and Field Service.
Key Responsibilities
- Design and implement scalable solution architectures, integrating modern AI functions such as Microsoft Copilot, Azure OpenAI, Predictive Analytics and intelligent automation
- Ensure that innovative technologies are seamlessly embedded into solutions
- Bear technical responsibility for end-to-end solutions, including system integration, data strategy and security
- Ensure that all architectural decisions are sustainable, scalable and future-proof
- Support clients throughout the entire project cycle, from requirements analysis and design through to go-live
- Facilitate workshops and adapt complex concepts to suit specific audiences
- Develop sustainable service strategies that transform client processes in the long term
- Contribute to further development of the Microsoft competence portfolio
- Take on a technical mentoring role within the team and support knowledge transfer
- Participate in pre-sales activities, preparing quotations and designing solutions
- Drive new technologies and AI trends in the service sector
Your Profile
- Several years' project experience in the Microsoft Dynamics 365 environment, particularly in Customer Service / Field Service and/or Contact Centre
- In-depth understanding of AI/ML approaches in a CRM context (Copilot, Azure AI, Power Platform)
- Deep understanding of service processes, system architectures and their potential for optimisation
- Enthusiasm for new technologies and their meaningful integration into existing system landscapes
- High level of commitment, ability to work well in a team and confident, professional manner
- Fluency in spoken and written German and English
- Willingness to undertake moderate business travel
What We Offer
- Innovative and forward-looking working environment with a wide range of digitalisation topics, such as AI
- Tailored personal and professional development through certifications and Microsoft Learning Paths
- Attractive salary packages, including pension schemes and other benefits such as various health initiatives, company loans and company bicycles
- Flexible working hours, whether remote, hybrid or on-site
- Opportunities for personal responsibility, professional growth and creative problem-solving
- Short lines of communication and a dedicated, supportive and strong team
Contact
ORBIS SE Human Resources Nell-Breuning-Allee 3–5 D-66115 Saarbrücken Contact: Sabine Bach, Phone (0049) 681 9924 429
Interested in this role?
Apply now to join ORBIS SE.