Product Owner – Microsoft Dynamics 365

Product Owner – Microsoft Dynamics 365

Department: Information Services Employment Type: Permanent, full time Location: Hybrid, based in Burford with a minimum of two days per week in the office, with opportunities to spend time at our London office Reporting To: Chief Information Officer Salary: £45,860 – £53,000 per annum Application Deadline: Friday 17 July 2026 Interview Date: TBC

About the role

As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity. You will work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation.

You will own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes. Alongside this, you will play a key role in driving user adoption, establishing best practice for CRM use and data quality, and helping teams move away from siloed systems and spreadsheet driven processes.

This is a highly collaborative role that combines product ownership, stakeholder engagement and hands on configuration. You will work with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact.

About you

You will bring strong experience of Microsoft Dynamics 365 CRM, along with the ability to translate complex business needs into practical system solutions. Analytical and confident with technology, you will have experience managing product backlogs and delivering system improvements within an Agile or DevOps environment.

You will also be comfortable working across teams, engaging stakeholders at different levels and supporting colleagues to adopt new systems and processes. With strong influencing and facilitation skills, you will be able to build relationships, lead change and work collaboratively with internal teams and external partners to deliver improvements that make a real difference.

Essential qualifications, skills, and experience

• Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules
• Proven experience owning or leading a CRM platform from a product, functional or solution perspective
• Experience managing product backlogs and translating business requirements into user stories or functional specifications
• Demonstrated success driving user adoption, improving data quality and influencing behaviour change
• Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment
• Confidence engaging senior stakeholders and influencing ways of working
• Ability to consistently demonstrate Blue Cross values of compassion, courage and inclusivity

Desirable qualifications, skills, and experience

• Experience rolling out CRM platforms across multiple business units or complex organisations
• Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations
• Experience working within professional services, advisory or complex stakeholder environments
• Awareness of wider Dynamics environments and Microsoft technologies

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

How to apply

Click the apply button and complete the online application process before the closing date. Blue Cross reserves the right to close this vacancy early should an overwhelming response be received.