Principal Analyst

Clerk Grade 11/12

Salary: $149,739 to $173,174 p.a. plus employer's contribution to superannuation and leave loading

Position type: Temporary, full-time role up to 30 June 2028

Location: Close to Wynyard station with hybrid work arrangements available

Contact: Michael Weatherstone on Michael.Weatherstone@nesa.nsw.edu.au

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact.

About the role

We are seeking a solutions-focused Principal Analyst to lead the design, development and enhancement of enterprise CRM, automation and business intelligence solutions across the NSW Education Standards Authority (NESA).

This role plays a critical part in delivering NESA's School and Teaching Standards Data Strategy and Technology Reform programs through hands-on development across Dynamics 365, Power Platform and Microsoft Fabric/Power BI — building and maintaining the solutions that support regulatory operations, accreditation functions and enterprise decision-making.

Working at the intersection of business and technology, you will partner closely with stakeholders across the organisation to translate complex operational needs into scalable, user-centred solutions that improve data quality, streamline processes and deliver measurable business outcomes. This is a unique opportunity to contribute to a major enterprise CRM migration program while helping shape modern, sustainable platform capability across NESA.

Day-to-day responsibilities

• Designing and supporting Dynamics 365, Power Platform and Power BI solutions
• Building workflow automation and improving business processes
• Supporting enterprise CRM migration and data activities
• Developing dashboards, reporting and data insights for stakeholders
• Translating business requirements into scalable technical solutions
• Collaborating with vendors, ICT teams and operational stakeholders
• Providing technical leadership across projects and platforms
• Driving improvements to data quality and user experience
• Supporting solution architecture, integrations and platform governance

What we're looking for

To be successful in this role, you will bring experience delivering enterprise CRM and analytics solutions within complex environments and be confident engaging with technical and non-technical stakeholders to drive collaboration, innovation and successful project outcomes.

Our ideal candidate will bring:

• Strong experience with Dynamics 365, Power Platform and Microsoft Fabric/Power BI
• Experience delivering large-scale CRM migration or transformation projects
• Strong solution design, automation and systems integration capability
• The ability to translate business needs into practical technical solutions
• Experience working across business, ICT and vendor stakeholders
• Strong problem-solving and project delivery skills
• Excellent communication and stakeholder engagement capability
• A collaborative approach and commitment to continuous improvement
• An understanding of data governance and enterprise data quality principles

Essential requirements

• Tertiary qualifications in information technology, computer science, data engineering or a related discipline, or demonstrated equivalent professional experience.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

Benefits

• An organisation where your contribution has a big impact.
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
• Flexible working arrangements and generous leave entitlements.
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
• Salary packaging options.
• Working in a purpose driven and ethical organisation with committed colleagues.

How to apply

If you are a current NESA employee or from another NSW government agency using SuccessFactors for recruitment: Apply through SuccessFactors to ensure your application reaches the system in the right place.

For all other candidates: Select "Apply now" and attach:

• Up-to-date résumé (maximum 5 pages)
• Cover letter (maximum 2 pages)
• Responses to 2 targeted questions (maximum 500 words per response)

Targeted questions:

1. Describe your experience designing and delivering enterprise solutions using Microsoft Dynamics 365, Power Platform (Power Apps, Power Automate and Dataverse) and Power BI/Fabric. In your response, outline the technical approach you took, key solution or architecture decisions, and the outcomes achieved.

1. Provide an example of a complex CRM or data migration project you have led or significantly contributed to (for example, a migration from on-premises Dynamics CRM to Dynamics 365). In your response, describe how you managed data quality, stakeholder expectations and delivery risks, and the outcomes achieved.

Close date: Monday, 8 June 2026 at 11.59pm AEST

Additional information

If you require reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au.

Visa sponsorship: Not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Talent Pool: A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Child safety commitment

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life's opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.