MSD365 Tech Specialist/ Associate Director, Software Engineering

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

About the Role

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering.

Responsibilities

• Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight specifically) to meet defined business and technical requirements.
• Develop and support custom components (apps, workflows, plug-ins) and integrations using Power Platform and Azure services.
• Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations.
• Configure environments, execute data migration activities, and integrate Dynamics 365 with third-party platforms and services.
• Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability.
• Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes.

Requirements

Essential:

• 5+ years' hands-on delivery of Microsoft Dynamics 365 solutions across Finance & Operations, Business Central, and/or Customer Engagement (CE).
• Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes.
• Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality.
• Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems.
• Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints.
• DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g., XRMToolbox), and strong debugging/problem-solving with effective cross-functional collaboration.
• Certifications: Microsoft Certified Dynamics 365 Developer Associate (MB-400 or equivalent) and, preferably Power Platform Developer Associate (PL-400).

Desirable:

• Front-end customisation using TypeScript and modern web UI (HTML/CSS, React).
• Exposure to Azure AI/ML for advanced Dynamics solutions.
• Solid understanding of banking and finance business processes.

Why Join HSBC

HSBC offers opportunities, support and rewards that will take you further. We foster continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Equal Opportunities

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by: HSBC Software Development India