Microsoft Dynamics 365 CE\CRM Functional Consultant

Microsoft Dynamics 365 CE/CRM Functional Consultant

About Tigunia

Mission: To empower and fully integrate every organization's technology and people.

Vision: To help people improve their business operations and technology.

Core Values:

• Respect: We value and treat our clients, vendors, and team members with the utmost respect. Fair and ethical relations with everyone. Communicate with respect and clarity.
• Teamwork: As a Community, We Work, Learn, and Share Knowledge Together.
• Solution Focus: Solve problems for people, provide exceptional solutions through value-added service at every touch point.
• Sense of Urgency: Treat and solve problems with intent and purpose. You are our priority.
• Commitment: Take Ownership, Effective & Timely Communication, Continuously Improve, and Be Accountable.

Job Summary

We are seeking a highly motivated and experienced Dynamics 365 CE/CRM Functional Consultant to join our team. The ideal candidate will be a creative and empathetic professional with 3-5 years of hands-on experience in Microsoft Dynamics 365 CE/CRM. You will play a critical role in understanding our clients' business needs, gathering requirements, and implementing CRM solutions that align with their goals. Your expertise in implementing Sales, Customer Service, and Marketing modules will be essential to the success of our projects. We want to hear from you if you have a passion for transforming businesses through technology, excellent communication skills, and a proven track record in CRM consulting.

Key Responsibilities

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions.
• Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules.
• Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials.
• Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system.
• Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements.
• Assist in data migration and integration efforts as needed.
• Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team.
• Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout.

Essential Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 3-5 years of experience as a Dynamics 365 CE/CRM Functional Consultant.
• Proven experience in configuring and customizing Dynamics 365 CE/CRM, with a strong focus on Sales, Customer Service, and Marketing modules.
• Experience creating workflows with Power Automate.
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong empathy and interpersonal skills to understand and address each client's unique needs.
• Proficiency in requirement gathering and documentation.
• Solid project management skills with the ability to prioritize tasks and meet deadlines.
• Problem-solving abilities and a proactive mindset to resolve technical and functional challenges.
• Adept at working both independently and as part of a collaborative team.

Preferred Qualifications

• Current Microsoft Dynamics 365 CE/CRM certifications.
• Experience with CRM data migration and integration.
• Knowledge of Power Platform (Power Apps, AI Builder, Data flows, Virtual Agents).
• Familiarity with CRM best practices and industry trends.

Candidate Profile

The ideal candidate for the Dynamics 365 CRM Functional Consultant position is a creative problem solver with a passion for leveraging technology to drive business success. They are a skilled communicator who can understand and empathize with clients' unique needs while effectively documenting and implementing CRM solutions. With a strong background in Sales, Customer Service, and Marketing modules within Dynamics 365 CRM, this individual is a proactive, detail-oriented professional who thrives in both independent and team-based environments.

Benefits

• Competitive salary
• Health insurance for yourself and your family – 100% employer paid for employee and 50% employer paid for dependents
• Dental and Vision insurance for yourself and your family – 100% employer paid for employee and dependents
• Life/AD&D Insurance for yourself – 100% employer paid and covers 100% of your salary
• Short Term Disability for yourself – 100% employer paid and covers 60% of your weekly salary up to $1,750.00
• Long Term Disability for yourself – 100% employer paid and covers 60% of your monthly salary up to $6,000
• 401k with 4% match
• Flex-time and paid time off to promote a healthy work-life balance

Physical Requirements

• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication
• Ability to sit for long periods of time
• Close visual acuity to perform an activity such as: developing material; viewing a computer terminal; extensive reading
• Full range of hand and finger motion with ability to proficiently use a keyboard, mouse, and phone
• Ability to perform repetitive motion (keyboarding, mouse, phones)

Equal Employment Opportunity

Tigunia provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.