Manager, Data Management & Governance

Manager, Data Management & Governance

About the Role

The Manager, Data Management & Governance sits within the Customer Platforms Strategy team in the Go-To-Market organization. This role is responsible for ensuring the firm's Customer Platforms data is accurate, complete, and reliable by establishing the governance standards, data quality processes, and operating model that allow commercial platforms to serve as a trustworthy foundation for client master data, pipeline reporting, and firm-wide integrations.

The Customer Platforms team is the function within the Go-To-Market organization responsible for the strategy, governance, and operational performance of the firm's customer technology ecosystem. Data & Governance is a dedicated function within this team focused on making sure the data that powers customer platforms is fit for purpose across all downstream uses, including ERP integration, growth performance reporting, and onboarding of teams joining the Grant Thornton Advisors network.

This role partners closely with Platform Operations and the COE within Customer Platforms, as well as go-to-market, marketing, commercial, IT, and other relevant firm functions.

Day to Day Responsibilities

Own Data Quality and Integrity

• Establish and maintain data quality standards, monitoring processes, and remediation workflows across the firm's CRM
• Oversee the collection, preparation, and validation of data from multiple sources including acquisitions, business units, and legacy systems
• Manage record matching against the global client list and lead deduplication and enrichment processes
• Identify and resolve data quality issues, working with Platform Operations and business stakeholders to address root causes
• Ensure CRM data meets the quality standards required to support ERP integration, growth performance reporting, and pipeline visibility

Build and Run the Data Governance Function

• Define and enforce Customer Platforms data governance policies, compliance requirements, and data standards that adhere to the firm's data governance policies and compliance requirements
• Establish proactive monitoring and remediation workflows that prevent data issues before they affect downstream reporting
• Own the customer platform's data governance framework ensuring it is documented, maintained, and applied consistently across the platform
• Partner with Platform Operations and the COE and the firm's Data Governance team to align governance practices with platform operations and enablement activity
• Report on data quality metrics and governance compliance to the Director

Support Data Integration for Onboarding and M&A

• Partner with the COE and Platform Operations on data discovery for firms and teams joining the GT network including acquisitions, new market entries, and firm expansions
• Define data requirements and quality standards that incoming teams must meet before integration onto the global customer platform
• Validate and prepare incoming data for migration, ensuring records are clean, matched, and enriched before loading into the CRM
• Maintain data onboarding frameworks that support consistent, repeatable integration regardless of the size or complexity of the incoming team

Partner Across the Firm

• Work alongside go-to-market, marketing, commercial, and IT to align data standards and support cross-functional data needs
• Serve as the subject matter expert on CRM data quality and governance in cross-functional discussions
• Partner with Data Analysts on the team to coordinate data preparation, matching, and monitoring work
• Contribute to the broader Customer Platforms roadmap by ensuring data readiness keeps pace with platform and business evolution

Required Experience

What You've Done

• 6+ years in data management, data governance, CRM operations, or a related data-focused role
• Built or formalized a data governance function, framework, or set of operating standards
• Managed data quality processes including deduplication, enrichment, record matching, and master data management
• Operated as a data owner or governance lead for a CRM platform (Dynamics 365 or equivalent)
• Supported M&A data integration or systems migration work, including managing data from legacy or third-party sources
• Working knowledge of data query tools (SQL or equivalent) to investigate, validate, and audit data independently
• Hands-on experience working within CRM data environments such as Microsoft Dataverse or equivalent
• Ability to assess and map data structures from source systems including legacy or third-party platforms against target data models
• Experience or familiarity with global data privacy requirements
• Worked in or alongside professional services, financial advisory, or a similarly complex matrixed organization

What Sets You Apart

• You understand that bad data is a business problem, not just a technical one and you know how to make that case to senior stakeholders
• You bring structure and rigor to environments where data has historically been managed informally
• You are a collaborative partner who builds trust across platform, IT, and go-to-market teams
• You can translate data complexity into clear business language without losing the substance
• You are technical enough to get into the data yourself when needed, and business-savvy enough to know when the findings matter
• You are detail-oriented and accountable, you hold yourself and the work to a high standard
• You are comfortable building from scratch and thrive in environments where you define what good looks like
• Professional services or financial advisory background preferred

Compensation and Location

Salary

The base salary range for this position is between $144,000 and $216,000. Placement within the pay range is at Grant Thornton's discretion, and is based on multiple factors, including but not limited to, job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity.

Work Arrangement

Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.

Approved office locations can be found below.

About Grant Thornton

Grant Thornton believes in making business more personal and building trust into every result — for clients and employees. The firm goes beyond expectations in professional services by offering a career path with more opportunity, more flexibility, and more support.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services — and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience backed by powerful technologies and a roster of 12,000 quality-driven professionals.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

Benefits

Work-Life Integration and Support

• Flexible work location, weekly schedule, and flex time off options consistent with the firm's hybrid work model
• Support for work-life integration options that work best for you and those in your household
• Personalized and comprehensive benefits that recognize and empower all identities, roles and aspirations

For Full-Time Employees

• Medical, dental and vision insurance programs
• Employee assistance program
• 401(k) savings plan and employee retirement plan
• Minimum of 72 hours of paid sick leave
• Discretionary, annual bonus based on individual and firm performance (subject to plan terms, conditions and eligibility criteria)

For Internship Positions

• Medical, dental and vision insurance programs
• Employee assistance program
• Minimum of 72 hours of paid sick leave
• Paid firm holidays that fall within internship period
• Interns are not eligible for bonus compensation

For Seasonal Employee Positions

• Medical, dental and vision insurance programs
• Employee assistance program
• Eligible to participate in 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements
• Minimum of 72 hours of paid sick leave
• Seasonal employees are not eligible for bonus compensation

For an overview of benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

Equal Employment Opportunity and Accommodations

It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, Grant Thornton will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. To make an accommodation request, please contact HRHelp@us.gt.com.

For Los Angeles Applicants Only

Grant Thornton will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For Massachusetts Applicants Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.

Next Steps

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. You are encouraged to check out other roles or learn more about the firm at www.gt.com/careers.