IT Support Technician
Hooker FurnishingsIT Support Technician
About the Company
Sam Moore Furniture, a division of Hooker Furnishings Corporation, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets. Hooker Furnishings Corporation is in its 98th year of business.
The Position
The IT Support Technician will report to the Director of IT. This is a fully on-site position with less than 10% travel required.
Responsibilities
- Use knowledge of Windows operating systems to complete installs and upgrades, and support plant with troubleshooting and other system issues
- Deliver excellent customer service to employees with a sense of urgency, providing follow-up as needed and documenting all end-user interactions
- Provide telephone, remote, or in-person IT service and support to all Sam Moore plant and office employees
- Assist with performing preventative maintenance, patches, and upgrades on technological equipment on a scheduled basis
- Install and configure hardware and software components in accordance with IT policies
- Configure & set up PC's, laptops, thin clients, printers, etc. for new hires
- Work with backup and Antivirus solutions
- Use knowledge of Wi-Fi, network hardware, and connections daily
- Develop and coordinate plant IT projects to be completed on time or ahead of schedule
- Maintain inventories of equipment, forms, ribbons, & toner and provide report of those consumables monthly
Requirements
- 2-year degree in IT (Relevant Electronics background will be considered in lieu of degree)
- Previous experience with RF Scanners and printers and previous experience working in a manufacturing center environment
- Strong communicator able to quickly and accurately document project details and help desk resolutions
- Strong attention to detail
- Team player who works well with minimal supervision
Preferred Qualifications
- Experience with Microsoft Dynamics 365
- Knowledge of or experience with Lectra, Plataine, & or Solid Edge software
- IT affiliated course certificates
Shift
7 am – 4 pm Monday-Friday with potential OT needed due to plant demands.
Benefits
- Competitive compensation and bonus plan
- Competitive PTO plan
- 8 company holidays plus 2 additional floating holidays
- Successful and stable organization for over 100 years
- Multinational, global organization with 11 locations
- Caring, family-focused culture
- Strong corporate initiatives to continue to grow the organization
- Culture that encourages forward-thinking, team-building, and creative problem solving
- Career development focus including training opportunities and leadership development programs
- Tuition reimbursement program
- Emphasis on charitable giving and volunteering in our communities
- Focus on ESG (Environmental, Social, and Corporate Governance)
- Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
- Matching 401k employer contributions
About Hooker Furnishings
Hooker Furnishings Corporation is a designer, marketer, and importer of casegoods (wooden and metal furniture), leather furniture, fabric-upholstered furniture, lighting, accessories, and home décor for the residential, hospitality, and contract markets. It also domestically manufactures premium residential custom leather and fabric-upholstered furniture and outdoor furniture. The company operates a family of brands including Hooker Furniture, Bradington-Young, HF Custom, Shenandoah Furniture, H Contract, BOBO Intriguing Objects, and Sunset West.
Interested in this role?
Apply now to join Hooker Furnishings.