IT Support Engineer

IT Support Engineer – Desktop & Infrastructure

Hunting, Dearborn Division is seeking a self-motivated, detail-oriented IT Support Engineer. This is a hybrid role that primarily serves as a member of the local business unit IT support team and also as a member of the global infrastructure systems team.

The role will be responsible for day-to-day technical support as needed by the local business unit, and working tickets escalated by level 1 support members. As a secondary responsibility, the employee will assist the systems team in maintenance of the server infrastructure of Hunting Energy Services globally. This may include activities associated with documentation, implementation, operations and end user support for servers, virtual infrastructure, storage, monitoring, backups, disaster recovery replication and cloud infrastructure/authentication as needed by the team.

We are an enterprise that is heavily utilizing Microsoft operating systems and VMware for virtualization. For server hardware, we standardize on Cisco UCS and for Storage, HPE Nimble/Pure. Hands-on cross-training by our systems engineers will increase the knowledge and experience of the employee as they grow familiar with our environment and standards. Many tasks that will be performed will be in supporting the Sr. Systems Engineers with projects they are leading. The candidate will need to learn and follow current procedures, adhering to change management controls and escalating technical issues for input and guidance as required.

About Hunting Dearborn

At Dearborn, we innovate and collaborate with global technology leaders to make the world a better place, from undersea to outer space. A leader in manufacturing of highly advanced, precision machined components, Hunting Dearborn machines specialty alloy products to blueprint, providing solutions to our global customer's toughest challenges in industries spanning aerospace and defense, space exploration, power generation, petroleum, nuclear, sub-surface, transportation, and a host of commercial industries, from our state-of-the-art facility. We provide a competitive benefits package, training, and development opportunities all while working for a stable employer.

Responsibilities

• Provide escalation support to helpdesk for local business unit support
• Work closely with the rest of the support staff on-site for the business unit support
• Assist system team with organizing the monitoring system to ensure all servers/applications are included and monitored
• Alert monitoring using our monitoring tools to keep our team's finger on the pulse and assist us with providing speedy response to systems outages
• Deploy, test, maintain and troubleshoot server equipment both physical and virtual with the assistance of the other members of the systems team
• Create, maintain, and update diagrams/documentation of evolving systems environment and operational procedures with assistance from the systems team
• Interface and communicate with customers on support requests / follow through to completion and provide updates through helpdesk application
• Learn about other IT groups and business units within Hunting to work together on the common goal of keeping the business operational
• Travel to offices in-region from time to time for project work is possible

Required Skills and Experience

• Experience with Windows Server 2016/2022/2025 administration
• Experience with VMware vCenter administration and ESXi deployment
• Minimum of 3 years related experience in modern data center technologies
• Deep knowledge in the following technologies:
• UCS Blade Servers or other physical server experience
• Storage Infrastructure (HPE Nimble, Pure)
• Cohesity Backup Support
• Microsoft Dynamics 365
• Citrix XenApp / XenDesktop
• Virtual Networking within vSphere
• Microsoft Active Directory Domain Forest Administration
• DNS Administration
• GPO Administration
• Familiarity with ManageEngine ServiceDesk for incident management
• Demonstrated behaviors with accountability and taking ownership
• Ability to work both independently and in a group
• Good team player, willing to share knowledge with the team
• Strong desire to learn and grow your skill
• Practical experience with remote monitoring tools
• Excellent communication skills, writing skills, problem solving skills
• Extreme efficiency in Microsoft Office: Excel, Word, Visio, etc. Ability to work with team to build project schedules and timelines
• Positive attitude, patience and excellent customer service skills

Education

Minimum

• High school diploma or equivalent

Preferred

• Bachelor's degree in computer science, MIS, Math, Engineering or Business Administration plus 1 year information systems experience – OR – a bachelor's degree plus 3 years information systems experience, reflecting increasing levels of experience – OR – 6 years of information systems experience including a high school diploma or GED reflecting increasing levels of responsibility

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit depending on the work being completed. The employee is required to occasionally use hands to handle tools and inspect parts and equipment. Employees must be able to lift up to 50 pounds and push material carts.

Work Environment and Conditions

• Monday to Friday, day schedule, 8 or more hours per day
• Required to work weekends, holidays, and overtime when necessary for emergency outages
• Required to be on call for remote or on-site after-hours work
• Pristine, climate-controlled facility, equipped with state-of-the-art machinery and equipment
• Noise level in work environment is typically low to moderate
• Exceptional company culture, diverse and interesting work, with the opportunity to build meaningful relationships
• We take pride in being an excellent resource for the professional growth of our employees and providing a safe and supportive environment
• On-site presence is required

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• 401k Match
• Life Insurance
• Tuition Reimbursement
• Parental Leave
• Professional Development Assistance
• Employee Assistance Program
• On-Site Fitness Room
• Company Sponsored Employee Events

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Candidates are required to be authorized to work in the United States. All employees must be able to comply with the company Drug and Alcohol Policy, which includes participation in Company random drug testing. Employment is subject to background checks appropriate to the position.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)