IN_Manager_Sales Operations & Analytics_GCC_Advisory_Bangalore

About PwC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Role Summary

Position: Manager – Sales Operations & Analytics

Line of Service: Advisory

Specialism: Operations Management

Level: Manager

The Manager – Sales Operations & Analytics is responsible for driving operational efficiency, sales performance insights, and end-to-end sales process governance for assigned business units/regions. This role combines hands-on execution with team leadership, ensuring high-quality reporting, accurate forecasting, and seamless sales operations support to enable business growth.

Key Responsibilities

• Sales Operations Execution
• Manage core sales operations processes including pipeline tracking and deal governance
• Allocate quotas and track performance
• Manage sales lifecycle (lead to closure)
• Ensure timely and accurate execution of operational activities aligned to business priorities
• Maintain data accuracy and system hygiene across sales tools

• Reporting & Business Insights
• Own delivery of regular business reports and dashboards (weekly, monthly, quarterly)
• Analyze sales performance, pipeline health, and revenue trends
• Provide actionable insights to support leadership decision-making
• Develop and maintain dashboards using tools like Power BI and Excel

• Forecasting & Planning Support
• Support sales forecasting cycles and track forecast accuracy
• Assist in business planning, budgeting, and target setting
• Highlight risks, opportunities, and variance against targets

• Stakeholder Management
• Partner with Sales, Consulting, Finance, and Support teams to ensure alignment
• Communicate performance insights and operational updates to stakeholders
• Act as a bridge between business teams and operations

• Team Management
• Lead and manage a team of sales operations analysts (typically 4–10 members)
• Oversee workload distribution, performance tracking, and team development
• Mentor team members and drive a high-performance culture

• Process Improvement & Automation
• Identify opportunities to improve sales processes and reporting efficiency
• Drive automation initiatives leveraging tools and analytics capabilities
• Standardize processes and ensure adherence to SOPs

• Governance & Compliance
• Ensure sales operations activities comply with internal policies and regional guidelines
• Support audit requirements and maintain documentation for governance processes
• Track risks and escalate issues proactively

• Project & Initiative Support
• Manage or contribute to sales operations projects (reporting enhancements, tool rollouts, etc.)
• Collaborate on UAT, business requirement gathering, and solution implementation
• Track project milestones and ensure timely delivery

Required Skills & Competencies

• Sales Operations & Pipeline Management
• Business Reporting & Data Analytics
• Forecasting & Financial Acumen
• Stakeholder Communication
• People Management & Coaching
• Process Improvement & Automation
• Problem Solving & Analytical Thinking

Tools & Technologies

• CRM: Microsoft Dynamics 365 or similar
• Reporting: Power BI, Advanced Excel (Pivot, Macros)
• Collaboration: SharePoint, OneNote

Experience & Qualifications

• 10–14 years of relevant experience in Sales Operations / Business Analytics / MIS
• Prior experience managing teams and working with cross-functional stakeholders
• Exposure to regional or national sales operations preferred
• Bachelor's degree in Business, Commerce, or related discipline
• MBA preferred

Required Skill Sets

• Sales Operations
• Agile Market Intelligence

Preferred Skill Sets

• Cloud Operations

Optional Skills

Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, and 21+ additional competencies

Job Details

• Job Posting End Date: June 10, 2026
• Work Visa Sponsorship: Available
• Government Clearance Required: No
• Travel Requirements: Not specified