IN_Director_CRM Technical_MS Dynamics_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations Management

Level

Director

About the Role

At PwC, people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. Those in Microsoft Dynamics CRM will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PwC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. We have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

• Microsoft Dynamics 365 Online Application (Sales or Service) modules
• Experience in customization and extension of Dynamics 365 CRM — client side customization using java scripts, web resources, etc.
• Server side customization using C# & .Net assemblies
• Java scripting frameworks like Node.js, Angular.js, React.js, jQuery, CSS, HTML 5, AJAX
• Developing REST APIs
• Integration experience with external systems through REST APIs, both with and without middleware
• Server administration and Deployment for MSCRM application
• Working knowledge of source control tools like GIT, VSS, etc.
• Working with Power apps
• Data migration experience either through a tool or through MS Dynamics feature
• Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)

Required Skills

Mandatory:

• Dynamics 365 CRM Technical

Optional:

• Accepting Feedback
• Active Listening
• Analytical Thinking
• Business Process Analysis
• Coaching and Feedback
• Communication
• Creativity
• CRM Analytics
• CRM Implementations
• CRM Project Management
• Customer Journey Analysis
• Data Management
• Embracing Change
• Emotional Regulation
• Empathy
• Inclusion
• Influence
• Innovation
• Intellectual Curiosity
• Learning Agility
• Microsoft Dynamics 365
• Microsoft Dynamics CRM
• Microsoft Dynamics Customer Relationship Management (CRM) Architecture
• Microsoft Dynamics Customer Relationship Management (CRM) Configuration

Preferred Skills

• Node.js
• Angular.js
• React.js
• jQuery
• CSS
• HTML 5
• AJAX

Experience & Qualifications

Years of experience required: 7–10 years

Education qualification: BE/BTech

Required degrees/field of study: Bachelor of Engineering, Bachelor of Technology

Preferred degrees/field of study: Not specified

Required certifications: Not specified

Additional Information

Desired Languages: Not specified

Travel Requirements: Not specified

Work Visa Sponsorship: Not available

Government Clearance Required: No

Job Posting End Date: June 9, 2026