Executive - D365 Admin Support - 6 Months

About FCM

FCM, part of FCTG, is one of the world's largest travel management companies and a trusted partner for national and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

FCM is the winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011). FCM has won the coveted Great Place to Work certification for the fifth time. FCM Travel India is one of India's Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.

A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services via FCM Consulting and FCM Meetings & Events.

About the Role

We are looking for a D365 Admin Support Executive to handle invoices and billing on D365. You will work on the Amadeus Queues and Salesforce queries. The successful applicant will possess a strong understanding of Billing and Invoicing activities or travel background with good knowledge of GDS Refunds. Your work will play a major role in maximizing the customer experience related to invoicing and refunds. You should have experience interacting and working with customers, maintaining the TAT. You should also have excellent organizational skills and be able to handle time-sensitive tasks.

Responsibilities

• Monitor GDS refund queue
• General invoicing
• Invoice/Reporting adjustment
• Credit notes
• Delivery of invoices timely
• Interaction with customers on Salesforce queries
• BSP/ARC reconciliation

Requirements and Skills

• Two to four years of work experience as Travel Consultant or Credit Controller
• Good knowledge on Amadeus
• Good knowledge of Refunds in GDS or Billing/Invoicing
• Good MS Excel skills
• English fluent (written and oral)
• Experience on D365 is good to have
• Graduate with any discipline
• Minimum Experience: 2-4 Years for Executive / 5 years for Sr Executive

Work Perks

Market Aligned Remuneration Structure and Competitive Salary — You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Fun and Energetic Culture — At the heart of everything we do at FCM is a desire to have fun and be yourself.

Work Life Balance — We believe in "No Leave = No Life". So have your own travel adventures with paid annual leave.

Great Place to Work — Recognized as a top workplace for 5 consecutive years, which is a testimonial of our commitment towards our people.

Wellbeing Focus — We take care of our employees with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people.

Paternity Leave — We ensure that you can spend quality time with your growing family.

Travel Perks — You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons.

A Career, Not a Job — We believe in our people's brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Reward & Recognition — Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Love for Travel — We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.

Who We Are

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting. Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Our Values: Irreverence. Ownership. Egalitarianism