ESaaS - MSD -Technical- D365 CE Developer Associate

Responsibilities

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure Active Directory groups

• Troubleshoot and replicate issues encountered by users, investigate and identify root causes, and propose solutions

• Understand business logic set on tables (standard & custom) including Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins

• Fix production bugs on areas mentioned above adhering to correct deployment practices

• Proactively monitor ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per defined SLAs

• Document enhancements & bugs using Azure DevOps

• Engage Microsoft support on product specific issues, expedite and ensure timely resolutions

• Collaborate with business stakeholders to understand issues & pain points and be detail oriented

• Regularly monitor system health and performance and monitor data integrations with connected systems using Azure Synapse pipelines; identify, troubleshoot & expedite pipeline failures

• Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete

• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience

• Assist in the planning and execution of system upgrades, patches, and enhancements

• Support during release weekends (once per month) on Saturday and/or Sundays as required

About Zensar

We're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures.

At the heart of our culture is ONE with Client—a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.