Enterprise Applications & Automation Specialist

About New Era Technology

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

About the Role

As an Enterprise Applications & Automation Specialist, you will support and enhance New Era Technology's core business applications while driving AI-powered automation initiatives. This role combines enterprise application administration with hands-on automation development to improve efficiency, data quality, and business processes.

Responsibilities

• Administer and support ConnectWise, Microsoft Dynamics 365 Business Central, and Workday Adaptive Planning
• Manage application configuration, user access, system support, and documentation
• Design and build workflows using Power Automate, Power Apps, Copilot Studio, and Azure AI services
• Identify opportunities to automate manual and repetitive business processes
• Develop AI-enabled solutions to improve productivity and operational efficiency
• Collaborate with Enterprise IT, Security, Data, and Architecture teams on automation initiatives
• Support user training, knowledge sharing, and continuous process improvement

Work Schedule

• Remote
• 8AM-5PM EST

Requirements

Required:

• 3+ years of experience supporting enterprise applications such as ERP, CRM, PSA, or financial systems
• Experience with ConnectWise, Microsoft Dynamics 365 Business Central, or Workday Adaptive Planning
• Hands-on experience with Microsoft Power Platform (Power Automate, Power Apps) and AI tools such as Copilot Studio or Azure OpenAI
• Knowledge of SQL, REST APIs, and system integrations
• Strong problem-solving, communication, and stakeholder management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Highly Desirable:

• Experience with Azure AI, Copilot Studio, or Microsoft Fabric
• Experience in an MSP environment
• Familiarity with ITIL or IT Service Management practices
• Experience with AI governance and enterprise automation initiatives

Benefits

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

Privacy & Security Notice

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.