D365 Integrations and Customizations Lead

IT Lead, Integrations and Customizations

ADI is looking for an IT Lead responsible for Integrations and Customizations to join our organization, leading our Microsoft D365 ERP deployment in Europe, as part of our newly created D365 Center of Excellence team. The deployment will be run out of Oldham, Manchester, requiring deployment team members to spend approximately three weeks on site.

Job Duties

• Serves as a steward of ERP design, ensuring integrations and customizations uphold standardized end-to-end business processes and maintain seamless execution across functions, regions, and channels.

• Proactively identifies process and data gaps across integrated systems, partnering with functional leaders to define sustainable solutions that improve order lifecycle visibility, inventory accuracy, and customer experience outcomes.

• Partners with business and IT stakeholders to align ERP solutions with multi-country requirements, balancing localization needs with global process consistency while leading integration alignment to ensure scalable, orchestrated processes across global operating models.

• Contributes to post-go-live stabilization and continuous improvement by analyzing cross-system performance, identifying systemic issues, and feeding lessons learned into future releases and rollout waves.

• Own the integration and customization workstream within the ERP program, with accountability for scope, milestones, risks, dependencies, and delivery quality.

• Build and manage detailed integration and customization plans, coordinating build, test, and deployment activities in line with the overall ERP program timeline.

• Provide regular status, risk, and issue reporting to program and IT leadership, escalating where integration complexity or instability threatens delivery.

• Lead and coordinate a team of developers and technical resources, ensuring customizations meet agreed solution designs and business requirements.

Required Experience

• Proven experience leading integrations and customizations within Microsoft Dynamics 365 ERP programs

• Strong understanding of ERP integration patterns, extensions, and customization principles in a global template environment

• Hands-on experience coordinating developers, system integrators, and functional teams

• Experience owning a complex ERP workstream with accountability for delivery, risks, and dependencies

Valued Experience and Skills

• Experience in multi-country or multi-wave ERP deployments

• Experience working with Azure Integration Platform

• Strong appreciation for standardization vs. customization trade-offs

• Exposure to post-go-live stabilization and hypercare environments

• Ability to explain complex integrations in business-friendly language

• Strong analytical mindset with the ability to simplify complex operational requirements

• Ability to challenge non-standard requirements and protect global design integrity

• Strong documentation, communication, and stakeholder management skills

• Experience supporting testing phases (SIT, UAT) and go-live readiness for integrated solutions

• Fluent English (written and spoken); additional languages are a plus

What's In It For You

• A critical leadership role in a large-scale ERP transformation with enterprise-wide impact

• High visibility across IT, functional leadership, and program governance

• Opportunity to work with modern ERP platforms and advanced data technologies

• Competitive compensation and strong professional development opportunities

• High quality office environment with free gym, free parking and located in an easily accessible part of Oldham

• Access to LinkedIn Learning with thousands of expert-led courses to support your professional development

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About ADI and Resideo

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.