Customer Service Representative
Wonder Food Group, IncCustomer Service Representative
Location: Carlstadt, NJ Schedule: Monday – Friday (Onsite, 6:30AM – 3:00PM)
About the Role
The Customer Service Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday – Friday, 6:30AM – 3:00PM.
Key Duties and Responsibilities
- Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop
- Generate return authorizations and credit explanations at the direction of Invoice manager
- Ensure all items are invoiced with proper quantities and prices to customers
- Monitor customer shorts and communicate with customers
- Assist in day-to-day operations of all order processing
- Schedule pickup/outgoing orders and LTL's for orders that arrive during shift
- Schedule delivery appointments for orders that arrive during shift
- Fill out and organize daily SQF documentation and shipping reports
- Resolve issues for customer orders in a timely manner
- Follow up with warehouse to make sure orders go out on time
- Provide customer support via email, phone and fax when necessary
- Solve and investigate customer issues
- Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors
- Jump in and lend a hand when the time comes for projects, assignments, or general office needs
Required Skills and Abilities
- Daily communication with customers
- Positive and professional attitude towards customers and coworkers
- Able to work independently and as part of a team with little to no supervision
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Familiarity with office equipment and applications (i.e. Calendars and copy machines)
- Excellent verbal and written communication skills
- Discretion and confidentiality
Benefits
- Comprehensive benefits package
- 401(k) after 6 months of service
- PTO, paid holidays and paid sick time
- Upward mobility & bonus opportunities
About Us
Wonder Meats Inc. has been family owned and operated since 1971. Since then, we've honed our craft to become a leading manufacturer of quality meat products. We are now on our third generation of leadership and continue to operate based on the same core values of our founder – Quality, Consistency, and Dedication. Ready to join the team? Contact us now!
Interested in this role?
Apply now to join Wonder Food Group, Inc.